Outsource2india Delivered Outbound Call Center Support to a Leading Multinational Company

Case Study On Outbound Calling For An Multinational Company

The Client

The client is a leading multinational company that manufactures escalators, moving walkways, and elevators worldwide.

Client's Requirement

O2I was approached by the client to handle outbound calling services to promote a new product. The client wanted to connect with existing users within a particular geographical area. And they wanted us to hire, train, and start the project within a stipulated time with a pilot batch as a trial.

Project Challenges

The client wanted us to start immediately with agents with particular expertise. The initial challenge was to select the best candidates as per the client's requirements within a short period. We had to choose fast but also carefully to protect vital client data.

O2I's Solution

Leveraging 27+ years of industry experience, we got down to work and came up with a sound project plan. With the help of our talent acquisition team, we were able to source the best agents quickly and begin with the training and the project. We demonstrated consistent performance, with no scope for unprecedented glitches during the project.

The Results

Our seamless services during the trial run enabled the client to reach their business objectives. The outbound calling campaign initiated by our call center team exceeded the client's expectations. As a result, the client signed an ongoing contract with O2I while simultaneously recruiting new call center agents for other locations. Also, they doubled the headcount since the start of the project.

Outsource Outbound Call Center Services to Outsource2india

Outsource2india is a premier provider of outbound call center services. We are backed by a solid portfolio of 18,000+ clients who have benefited from our services over the last 27+ years. Our team works closely with you to understand your goals and priorities. And we deliver results that go beyond client expectations. With a robust global presence in more than 160 countries, we're perfectly poised to do the best for clients.