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Outsource2india Provided Inbound Call Center Services to a Leading BPO Firm

Case Study on Inbound Call Center Services for a BPO Firm

The Client

The client is one of the leading BPO firms in the industry.

Client's Requirements

The client was looking for a reliable and efficient inbound call center service provider who could handle their calling requirements with ease. Due to the lockdown in this pandemic situation, the client was looking for a team of 10 callers who could handle the incoming calls from their customers.

The Challenges

There were a few challenges faced by our team at Outsource2india during the execution of the inbound call center service project. Some of the major challenges were -

  1. We had to quickly train and hire the right set of call center agents who could take care of the client's requirements.
  2. Our team of over 2000 agents was working from home and we had to arrange callers for interview within 2 days.
  3. The client wanted us to kick start the project as soon as possible.
  4. We had to provide the customers with inbound calling support along with chat support and also maintain an AHT of 2 minutes per call.

The O2I Solution

Keeping the client's requirements and challenges in mind, our team devised a streamlined plan for the inbound call center project. We got the candidates interviewed quickly and onboarded 10 callers fro the project within 5 working days. We successfully provided the inbound call support and chat support to the client while maintaining the AHT of 2 minutes for each call.

The Results

The client has been extremely delighted to see the results of the project. They were not only impressed to see the quality of the results we delivered to them but also the cost-effectiveness of the entire inbound call center service project. The client has already renewed the contract in the second month and we are confident that this continues to be a long-lasting relationship.

Outsource Inbound Call Center Services to Outsource2india

Outsource2india has been a pioneer in providing quality inbound call center services in India and a gamut of other call center services to clients around the globe. We have some of the most skilled and experienced call center agents who can take care of all your requirements with ease. We leverage the power of the latest call center tools and software while delivering top-notch services to the client.

Are you looking for a reliable and cost-effective inbound call center service providing company? Then, your search ends right here. Get in touch with us today!

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