The UK startup company deals mainly with recruitment services in and around the UK and specific regions in Europe like Germany, Spain, etc.
The client needed an outsourcing partner to help them cold-call prospective clients and onboard them for their talent acquisition requirements.
The client wanted a talented team of outbound agents rather than hiring new members and offering training. In a nutshell, they needed a fast solution that could only be met through a third-party service provider.
Keeping in mind, the above-mentioned requirement O2I was able to shortlist and onboard a business development representative just within 3 business days who was very quick to understand the demography and the offering. They were able to convince clients and achieved more than the client's expectations.
The client was extremely glad to have O2I's team by their side and seeing deliverables being met with agility. Hence, inspired by results, the client increased the team size, renewed the contract, and extended ongoing engagement.
When you want to outsource customer services to make room for more capability, there is usually one name that stands tall among the heap – Outsource2india. We are a top customer services company with 23 years of experience in a range of call center activities. Our proven capability and large bandwidth allow you to field more opportunities to serve existing and new customers.
Contact us if this case study made you think there is a similar challenge in your business.
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