Our client is a UK-based medical diagnostics center dealing with mainly medical appointments and various pathological tests like blood tests, urine tests, etc.
The client was in search of an outsourcing partner to assist them with a phone answering service with a time coverage of 12 hours and 7 days a week.
The client required agents to be hired in the shortest time which itself presented challenges because the team had to be agile in understanding responsibilities and services.
Keeping in mind the above-mentioned requirement, O2I shortlisted and onboarded a team of 3 customer support representatives in just 4 business days. They were quickly trained about the job's responsibilities and offerings. They succeeded in setting appointments to improve customer satisfaction. In the end, our team overachieved the client's expectations.
The client was extremely pleased with the team and deliverables and hence increased the team size, renewed the contract, and took this engagement to an ongoing project.
Outsource2india is a premium call center service provider for SMEs and large businesses that are in search of cost-saving solutions to reach customers. We prioritise the values promised by the client to their customers to offer services that exceed expectations. We are one of the largest outbound call center service providers based in India with operations spanning 130+ countries. We have a dynamic team of call center agents, backed by advanced technologies and bandwidth to allow the round-the-clock workflow to achieve the goal.
Contact us today if you want outbound call center services to free up your team's bandwidth.
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