A leading printer services company approached us with a serious customer service problem. Their customer satisfaction level had taken a bad hit. Their inbound technical support call center was faced with a call abandonment rate that was as high as 35-40%. They had innumerable customer queries that were left unanswered and their customer satisfaction levels slumped to 50%. The customer was extremely concerned about their call abandonment rate and wanted to improve the satisfaction level of their customers. That is when the customer approached Outsource2india for a solution.
To understand the requirements of the customer, our team at Outsource2india performed an in-depth analysis of the customer's problem. After our investigation, we were able to find the following issues:
Based on our in-depth analysis, we were able to understand the exact inbound tech support requirements of the customer and devise an appropriate solution.
The inbound call center team at Outsource2india decided to custom design a BPO platform that would address the customer's specific needs. We wanted to slash the call abandonment rate and further augment the customer satisfaction level. Here is the solution that we offered:
Within a short period of time we were able to reverse the situation that the customer was facing and change the performance of the customer's inbound tech support center towards excellence. Our customer was very pleased with the following results:
The team at Outsource2india was able to achieve all of the above in just 3 months! The improved results had a tremendous impact on the business of our customer. To conclude, our customer was extremely happy with our services and the resultant improvement of their inbound tech support service.
Is your business looking for professional help in setting up or improvising your inbound tech support process? If yes, then your search ends at Outsource2india. We can assure you of expert inbound tech support services within a quick turnaround time and at an affordable cost. Why not try us out for inbound call center services right away? We, at Outsource2india will be glad to assist you!
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