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O2I Provided Outbound Calling to Confirm Attendee List for a US-based Event Management Firm

Case Study on Outbound Calling Support for US Event Management Firm

The Client

Our client is a reputed event management company known for organizing talent shows, marketing launch events, and beauty contests across the US. We were approached by the client to outsource confirmation of the attendee list for an event.

Client's Requirements

The business owner outsourced the outbound calling support to speed up the process of confirming event attendees as they had other priorities to focus on. The client expected our agents to also provide prerequisites in addition to confirming the event attendees.

Business Challenge

The client was working under a tight schedule and asked for 15 of our agents to be prepped up in no more than a week. We, at O2I, hired and trained selected talents with the right qualification and experience to work as an extension of their existing team. We also assigned them a team leader to impart training to batches that would be joining the team in the future. The client stressed on automating the process so the task can be scaled up or down depending on their business needs.

O2I's Solution

In just 5 business days, a team was constituted by Outsource2india and the client's requirement was met one after another. We equipped them with highly-skilled fresh hires that included people specialized in payment collection. We hired professionals with the target audience in mind.

The Result

The agents succeeded in captivating the attention of online businesses, the client wanted outbound telemarketers to work as an extension of their existing team. The client acknowledged to renew the contract and expand their workforce to manage the campaign.

Outsource Outbound Call Center Services to Outsource2india

With 25 years of specialization in a wide variety of outbound call center services, Outsource2india has proven its competence and dedication to stand up to the client's challenges. We are ISO 9001:2015 certified company capable of meeting the client's needs without affecting the quality. We have a dedicated team of call center experts and robust technology to support remotely if needed.

If a similar requirement arises in your business, and you want specialists to deal with the challenges without stretching the deadline, we have you covered. Simply reach us through your preferred means and make sure to tell us what you need. We'll provide a free quote and a sample service.

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