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Outsource2india Provided Inbound Customer Services to a Payment Gateway Firm

Case Study on Inbound Customer Services to a Payment Gateway Firm

The Client

The client we served is an emerging payment gateway technology firm that leveraged data-over-sound technology to build custom API for smartphones. The client is a technology builder payment ecosystem to accelerate security and payment performance.

Client's Requirement

The client wanted to outsource inbound customer support to offload tiresome call management responsibilities for offline payment gateway. The client wanted pilot service to weigh the pros and cons before moving the entire project to a third-party service provider.

Business Challenges

The client's in-house agent was handling inbound customer but found them inadequately trained and behind in knowledge transfer. Hence, they preferred O2I'sense of accountability because we needed no much supervision.

O2I's Solution

We selected from our talent reserves, the right-fit employees who could competently tackle challenges in inbound calling.

Shortage of training material and immediate need to deal with both merchants and customer queries posed challenges to our team. However, we could smoothly overcome issues as the client nodded to train on the job and fix all FAQ rebuttals. Soon after, the agents were successful in keeping up with client expectations.

The Results

The client was glad about choosing us and experienced results far greater than what was expected. This motivated them to extend the project.

Outsource Inbound Call Center Services to Outsource2india

Outsource2india's inbound call center solutions have helped businesses to reward themselves with more opportunities and satisfaction because the quality of service and the rates at which we offer our solutions are still unmatched. With the best call center technology and infrastructure accessible to our agents we serve remotely just like we did to the client in this case study. Our trainable resources are can be placed in the job without a lot of supervision and that has been our business driver for the last 21 years.

If you are looking for a reliable and cost-effective telemarketing service providing company, then you have come to the right place. Contact us if you have have an inbound customer service needs and we'll get you sorted with a custom solution and affordable quote.

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