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Outsource2india Provided Email Support Services to a Leading Gardening Client

Case Study on Email Support Provided to UK-Based Client

The Client

The client is based in the UK and is a one-stop-shop to buy live plants and related gardening material.

Client's Requirements

The client was experiencing a huge surge in their business inflow caused by the COVID-19 pandemic. To address this surge, they wanted to address their customers' needs through email wherein the email support agents would customize and populate the email responses on a case by case basis.

Client's Challenges

The client wanted to begin training the email support agents as soon as possible since they also needed the agents to deal with a huge backlog of cases.

O2I's Solution

We were able to recruit and train the agents and set up the required email support services within a week from the signup with the client. The client wanted a very quick project setup and launch, which we were able to deliver within the specified timeline.

Results

The client was very pleased with our services. Our agents certainly helped the client face their new challenges. This partnership helped the client increase its efficiency, clear its backlog of cases, and attain significant cost-savings due to reduced operational costs.

Outsource Email Support Services to Outsource2india

Outsource2india is a pioneer in providing a range of high-quality email support services as well as a full suite of other customer support services to a global clientele. We take each client's needs into careful consideration before coming up with a personalized, effective, and efficient solution that meets all the requirements. Our team of qualified, trained, and dedicated agents are here to help you address all your customer support requirements.

If you are looking for an efficient and effective provider of email support services, you are in the right place. Get in touch with us today!

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