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O2I Provided Contract Research Organization with Cold Calling Services

Case Study on Contract Research Client Receiving Cold Calling Services

The Client

A contract research organization and professional consulting firm was our client that specialized in dealing with safety, quality, and compliance matters for various product categories in major life sciences and food industries.

The Client's Requirements

The client required a provider of cold calling service to help them engage with their target audience. The outsourced team was also expected to gauge the prospect's interest before turning them into warm leads.

Business Challenge

The client was short-staffed and had limited infrastructure capability to call a large number of prospects to check if they qualified as a warm lead. This forced them to outsource the function for saving the cost.

O2I's Solution

By carefully assessing the client's need, O2I constituted a team of agents in just 7 business days and trained them to handle cold calling tasks in compliance with the client's business framework.

The Result

The results began to show right from the initial week after the project commenced. We met all the assured deliverable and the client sought for the renewal of ongoing contract. The client was extremely content and volunteered to offer us their testimonial.

Outsource Cold Calling Services to Outsource2india

Outsource2india has 25 years of experience in outbound call center services. We have professionals and infrastructure to deal with all types of challenges facing client-facing businesses. We have ISO 9001:2015 certification for delivering high-quality services and a dedicated team to hear your concerns and provider swift resolutions.

Most of clients are glad they chose us because we simply tick the right boxes when it comes to call center services. So if you have a requirement that's similar to our client, reach us today and we'll help you customize the service and offer a free quote.

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