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Outsource2india Provided Quality Audit Support to a Mortgage Industry Strategist

Case Study on Quality Audit Support to a Mortgage Industry Strategist

The Client

The client is one of the well-known mortgage industry strategist and marketing firm based in the United States. They have been catering to the needs of leading mortgage industry clients for over two decades and are considered as one of the leading organizations in the mortgage marketing and strategizing industry.

Client Requirement

The client was looking for a service providing company that could help them with efficient quality audit support services. The client was undertaking this for the first time and had very little knowledge about the outsourcing business. They were looking for someone who had a similar experience in the past which would make the process smoother and quicker.

The Challenges

Our team at Outsource2india had to face a few challenges during the execution of the quality audit support project. Some of the major challenges faced by our team were -

  • The client wanted us to find the right set of skilled and experienced agents for the project within a quick time.
  • They wanted resources that had a similar experience in the past and who would be able to perform accurate data validation between the client data and the company's protocol.

The Solution

Our team at Outsource2india devised a comprehensive plan for the project keeping the client's challenges and requirements in mind. We were able to hire the right set of resources for the project who had similar project experience in the past. The client provided our agents with on-the-job training and also was kind enough to answer all their queries before the project kickstarted.

The Result

The client is extremely delighted to see the results of the project as there have been no escalations for their side. The mortgage industry strategist was not only impressed by the quality audit support provided by our team of agents but also the cost-effectiveness of the entire project.

Outsource Quality Audit Support Services to Outsource2india

Outsource2india has been a pioneer in providing quality call quality monitoring services in India and also a plethora of other call center monitoring services to global clients. We have some of the most skilled and talented call center agents on board who can deliver top quality services. We leverage the power of the latest quality audit support tools and technologies and deliver top-notch services to clients every single time.

If you are looking for an efficient and cost-effective quality audit support service provider, then your search ends here. Get in touch with us today!

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