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Outsource2india Provided Cold Calling Services to Bangalore-based Educational Institution

Case Study on Cold Calling Services for an Educational Institution

The Client

The client is headquartered in Bangalore and is a tutorial provider for students from classes 10 to 12.

Client's Requirements

We were approached by the client to outsource cold calling services. They required our agents to contact prospective students and parents to close sales on their behalf.

Business Challenge

The client's need had three unique challenges -

  • The client was prospecting for the first time and they needed more experience before in contact strategy
  • Hiring qualified agents to follow the script and guide students and parents with product details and benefits
  • The COVID-19 lockdown imposed some restrictions in allowing agents to work from contact centers

O2I's Solution

Outsource2india's solution was as follows -

  • We handpicked qualified agents and mapped them to the project
  • The script was tweaked to efficiently meet the client's requirement
  • The team was trained with the FAQs submitted by the client
  • The COVID-19 situation was exceptionally dealt with by providing arrangements to agents so they can dial from home and ensure business continuity

The Result

The client was glad about the outcome so they extended the ongoing project for another consecutive month.

Outsource Telemarketing Services to Outsource2india

Outsource2india offers telemarketing services that are beneficial for companies to increase their lead and sales volume. Being an ISO certified telemarketing company for 25 years, Outsource2india offers world-class solutions to enhance treaction with prospects through phone calls. Our trained teams showcase their professional abilities to help provide a value proposition to your clients.

Contact us if you have the same requirement as our client to get professional telemarketing solutions within your budget.

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