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Outsource2india Provided NPS Survey Support Services to a Leading India-based Cement Manufacturer

Case Study on NPS Survey Support Provided to Top Cement Manufacturer

The Client

The client is based in India and is the country’s largest producer of grey cement, white cement, and ready-mix concrete (RMC). Globally, the client is the third-largest cement manufacturer outside of China and has more than 100 RMC facilities within India. The company is also a leading producer of specialty concretes that are a favorite among discerning customers.

Client's Requirements

The client required NPS survey support services across three key segments - stockist, retailer, and painter - spread across India and abroad.

Client's Challenges

The client had initially engaged another service provider to provide them with the NPS survey support services but was not pleased with the service provider’s output. They then contacted Outsource2india due to our excellent track record in the industry.

O2I's Solution

Outsource2india provided an experienced team of professionals with the cumulative ability to converse in all the languages spoken across India (north, south, east, and west). Our team performed the NPS survey support activity across different verticals and addressed both the client’s domestic as well as international customers. We also provided high-end reports, using the Power BI platform to streamline all the reports.

Results

We successfully provided high-quality call center services, much to the client’s satisfaction. The client increased its efficiency and reliability, resulting in improved customer experience (CX). The client also saved a lot on costs due to a decrease in its operational expenses.

Outsource Call Center Services to Outsource2india

Outsource2india is a top call center service provider and provides a full spectrum of customer support services including NPS survey support, IT support, email support, social media support, etc, to name a few. Clients trust us because of our experience, reliability, professionalism, and efficiency. When it comes to customer support, we are the go-to partner due to our high-quality work and the ease of doing business with us.

If you are looking for a high-quality and cost-effective provider of customer support services, get in touch with us today.

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