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Outsource2india Provided a US-based Luxury Goods Company with Customer Support

Case Study on Customer Support Services to US-based Luxury Goods Company

The Client

The client is a leading US-based designer, manufacturer, and marketer of luxury fashion watches for women, men, and kids. Their products are available in many of the leading department and specialty stores as well as national chains. They offer private labels, select licensed brands, and celebrity designs.

Client's Requirement

The client was looking to partner with a professional provider of customer support services who could provide the right agents to help their aged customers with their smartwatch issues.

The Challenges

The main challenge was to find and hire the right agents within the quick timeframe expected by the client.

O2I's Solution

We worked diligently to source and onboard a team of customer support agents within only 5 working days. We ensured that the agents quickly understood the roles and responsibilities and that they started delivering from the first day itself.


The client is very satisfied with the results of the highly professional customer support agents. They have decided to continue using our services well into the future.

Outsource Customer Support Services to Outsource2india

Outsource2india is one of the foremost providers of customer support services as well as a comprehensive range of other call center services to clients from across the world. We are ISO 9001:2015-certified and employ the latest best practices in the industry to always provide the most professional and dependable services. Having been in the business for over 25 years, we just know what it takes to provide customer support services that make a significant impact on the businesses of our clients.

If you are looking for high-quality, competent, and affordable customer support services, get in touch with us today.

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