The client is a leading group of physicians and medical practitioners that wanted to conduct a free enrollment program for people to get access to blood pressure and sugar level measuring devices.
The client had a database of patients' data which they wanted to be cleansed. They then wanted the patients to be called and persuaded to enroll in their free program and pay a free visit to the clinic.
The main challenge was that the client wanted the training for the pilot team to begin as soon as possible. They also wanted the correct data to be captured and see a progressive increase in the number of appointments made.
We were able to source the right candidates through our talent acquisition team. We also handled the training and assigned agents to begin work on the project within the stipulated deadline.
The client is very pleased with the output and performance of the team. With our services, the client was able to capture a lot of interest and appointments for enrollment in its free program. The client also experienced significant cost-savings because of the reduction in its operating expenses.
Outsource2india is one of the foremost providers of outbound calling services and also provides a full spectrum of other call center services to a global and diverse clientele. We are ISO 9001:2013-certified and make use of the knowledge gained from our 22 years of experience in providing call center services to provide the highest quality services. Our team of expert call center professionals is highly proficient in using the latest and best software tools, best practices, and technologies and this enables the team to provide highly professional services that you can count on.
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