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Outsource2india Provided Remote Desktop Support to a Leading Data Catalog Provider

Case Study on Remote Desktop Support Provided to a Data Catalog Provider

The Client

The client is a leader in the data catalog market and is now expanding its reach to providing a full spectrum of data intelligence solutions, including data search and discovery, digital transformation, and data governance solutions. Nearly 200 firms make use of our client's services to drive data culture adoption, improve decision making, and realize enhanced business outcomes.

Client's Requirement

The client was looking to outsource their internal desktop support services to a reliable and experienced provider of remote desktop support services to save on costs.

Client's Challenges

The client wanted us to recruit a Tier 1 and Tier 2 level technical support engineer and also wanted us to take on the entire responsibility of taking charge of all their remote desktop support functions.

O2I's Solution

Our recruitment and project management teams were able to shortlist and recruit one technical support engineer within the stipulated deadline.

The Result

The client is very pleased with the results and is looking to add another technical support engineer by the start of October 2020.

Outsource Remote Desktop Support Services to Outsource2india

Outsource2india is a top provider of remote desktop support services as well as a complete array of call center services, including remote IT support services, to a global clientele. We provide all our remote IT support agents with professional training to ensure that they are always reliable, polite, professional, and courteous when they deal with clients. Our agents are all highly experienced and aware of all the latest best practices and developments in the call center and remote IT support industry, which enables them to provide highly robust and reliable remote desktop support services.

If you are looking for remote desktop services or any other call center services, get in touch with us today!

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