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Outsource2india Provided Customer Support for a Leading Texas-based Hotel

Case Study on Customer Support for a Texas-based Hotel

The Client

The client is one of the leading hotels based in Texas. They take bookings for buses and trucks and facilitate their registrations and cancellations.

Client Requirements

The client was looking for a reliable and cost-effective customer support service providing company that could help them manage their business. They wanted someone who could take care of their bus or truck bookings/registrations, cancellations, etc. They were looking for a dedicated support team during working hours and a shared resource team during the non-working hours.

The Challenges

Our team at Outsource2india had to face a few challenges during the execution of the customer support project. Some of the major challenges faced by us were -

  • We had to quickly hire a talented team for the project who could cater to the client's requirements.
  • The client wanted a dedicated team working for them during the working hours and a shared resource team during the non-working hours.
  • Our tech team had to set up the CRM for the client and also get a dedicated toll-free number for the operations.
  • The client was looking for complete answering support as well as coordination with the drivers until the ride was completed.

The Solution

Keeping in mind the client's requirements and challenges, our team devised a streamlined plan for the project. With the help of our talent acquisition team, we were able to source some of the most experienced and skilled resources for the project. The pilot team comprised of 3 callers along with 1 coordinator who would be addressing all the customer queries and administrative tasks and allocating it to the available drivers regularly. We helped the client with the complete CRM setup and also acquired a toll-free number at a cheaper cost.

The Result

The client has been highly impressed by the quality of services delivered by our team of call center agents. We were able to save about 30% costs for the client in a short time. The client was not only impressed by the quality of the services delivered but also the cost-effectiveness of the project and has expressed his intent to grow the team size in the coming months.

Outsource Customer Support Services to Outsource2india

Outsource2india has been a pioneer in providing the best quality customer support services in India and a gamut of other call center services to global clients. We have some of the most experienced and skilled call center agents who can help you with all your needs. We leverage the latest tools and technologies while delivering top-notch customer support services to clients.

If you are looking for a reliable and cost-effective customer support service providing company, then you have come to the right place. Get in touch with us today!

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