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Outsource2india Provided Outbound Calling Support to Domestic Logistics Company

Case Study on Outbound Calling Support to a Domestic Logistics Company

The Client

The client who approached us is a reputed domestic logistics business they ran a pan-India business that helped businesses to find a trucking service within their exact specification. Whether it is cost, truck size, or hauling capacity our client helped their customers find a good deal.

Client's Requirement

The Customer wanted outbound calling services to offer FastTag, GPS, and Fuel support through their indigenous application called "Boss" across India. The client's search led them to us because Outsource2india (O2I) checked all the boxes especially the quality and service cost.

Business Challenge

They particularly needed a reputed partner who can fulfill their requirements without any lapses because their in-house team struggled to provide expected results.

O2I's Solution

Outsource2india's specialized call center agents who fluently conversed in all the Indian languages spoken in North, South, East and Western states were assigned the task of outbound calling. Outsource2india's clean track record convinced truck owners to download the Boss app use its features for finding businesses with logistic needs.

The Result

The client was blown away by the quality of service provided by Outsource2india. The partnership sustained as it eliminated the shortcomings faced by the client before approaching us. The client realized the following results -

  • Massive jump in efficiency and reliability that in turn led to better ROI and customer satisfaction
  • Significant cost-savings due to shrinking of operational costs

Outsource Outbound Calling Support to Outsource2india

If you have to outsource outbound calling just like our client, we'd be glad to help you by understanding your concerns and addressing those specific challenges within the time. We have been a top outcourcing partner for 25 years and have served clients from all parts of the world. Outsourcing call center services to us can save you money and time because we focus on delivering great outcomes without breaking your bank.

Contact us if you have a challenge that's similar to our client and we will hand-hold you through the outsourcing process.

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