Outsource2india Provided Outbound Support to US-based Medtech Company

Case Study on Outbound Support to a US-based Medtech Company

The Client

The client we served is based in the US and they provide a mobile-only platform delivering personalized experiences to clients by leveraging AI and other advanced automation technologies.

Client's Requirement

Outsource2india was approached by the client as they wanted an experienced outsourcing partner who could help them with cold calling services to reach prospective clients in English and Spanish to serve their medical needs.

Project Challenges

The primary challenge in this project was the tight turnaround and the agility with which the team had to be trained before they could go live.

O2I's Solution

With the client's requirements and challenges in mind, we shortlisted professional agents having prior experience in the healthcare domain. In only 5 business days, we brought together 4 BDEs who gelled with the client's fast-paced business by understanding the specific needs and the demography they were about to contact.

The Result

With the team rallied at a war footing; they began delivering a performance that the client could verify and feel satisfied with. Given the success we achieved in meeting deliverables, the client extended the contract term and had more of our resources added to the ongoing engagement.

Outsource Outbound Call Center Support Services to Outsource2india

Outsource2india is the final word when it comes to outbound call center services because we have 27+ years of experience in a range of functions and know what strategies work best in situations. Our team can prioritize the client objectives in the exact order they want the results delivered and go the extra mile to also deliver high-quality work. With a strong presence in over 130+ countries, we're unstoppable in our ways of doing best for clients.