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Outsource2india Provided Chat Support to a Blockchain Firm

Case Study on Chat Support Services to a leading Blockchain company

The Client

The customer is one of the well-known and leading Blockchain companies in the industry. As a blockchain-based company, our client utilizes the growing technology of the blockchain to allow both merchants and their customers to participate in decentralized e-commerce and have direct interactions with each other.

Client's Requirement

The client wanted to transform the archeology of centralization by eliminating middlemen, unnecessary high fees, and data collection during transactions. They also wanted external support to handle the large volume of chat sessions that came along with the market surge and found it challenging to manage all of this as the industry was undergoing immense growth.

The Challenges

The customer was facing quite a few challenges with the immense growth the industry was experiencing. Some of the key challenges were -

  • The client was experiencing a huge increase in the number of chat inquiries and was looking for a reliable chat support service provider.
  • The client wanted to quickly hire a team of chat support agents and begin with the project within a short turnaround time.

The Solution

Keeping the customer's pain points and requirements, our team at Outsource2india immediately set up a team of chat support agents and began with the project. Outsource2india's call center services team provided the support by forming a special team that took over the chat support function of the company. The team managed to handle chats effectively.

The Results

The client was impressed by the quality of services we delivered. Our team was able to handle the chats efficiently which resulted in streamlining their processes. The client was not only impressed by the increase in efficiency of their processes but also the cost-effectiveness of the entire project. They have decided to expand the team size going forward.

Outsource Chat Support Services to Outsource2india

Outsource2india is one of the leading providers of chat support services and a series of other call center services to global clients. We have some of the most skilled and talented chat support executives who are trained to provide the best quality services at all times. We leverage the power of the latest and the best chat support tools while delivering top-notch service to clients.

If you are looking for a reliable and cost-effective chat support service providing company, then your search ends here. Get in touch with us today!

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