About Us | How We Work

Services Industries About Us How We Work Case Studies Newsroom Blog Resources Contact

SERVICES

800-594-9501

SERVICES

CALL CENTER SERVICES

Avail professional telemarketing, technical support, inbound, outbound and chat services 24x7, at affordable rates
RESEARCH & ANALYSIS

Reliable business research, market research, competitor analysis and industry profiling reports to help you get ahead of your competition
SOFTWARE DEVELOPMENT

Get enterprise level mobile apps or customized software applications developed for web & desktop in any desired language
PHOTO
EDITING

Get perfectly airbrushed, color corrected, and processed images to make your websites and portfolios look flawless
HEALTHCARE
BPO

Streamline your healthcare BPO operations by outsourcing medical transcription, pharmacy, billing & coding, and claims adjudication
TRANSCRIPTION
SERVICES

Avail audio transcription, video transcription, and subtitling for your business or legal requirements in any preferred global language
CREATIVE
DESIGN

Add a unique personality to your business with affable artwork, graphic designs, videos, animations, and well-crafted words
ENGINEERING SERVICES

Avail cutting-edge Civil, Structural, Architectural, Mechanical, and Electrical engineering solutions at competitive rates and short turnaround
FINANCE & ACCOUNTING

Leverage our accounting, bookkeeping, tax preparation, and invoice processing expertise to realize your financial goals
DATA ENTRY SERVICES

Get reliable data entry and data processing, data conversion, data mining, analytics and ePub services in multiple formats
DATA
SCIENCE

Leverage the power of AI, ML, cognitive computing, predictive learning, & data science to streamline your business processes
MORTGAGE SERVICES

Mortgage loan processing, underwriting, closing, post-closing, appraisal, and consultation by industry leaders
MORE
SERVICES

INSURANCE BACK OFFICE SUPPORT

LEGAL PROCESS OUTSOURCING

RPO SERVICES

TRANSLATION SERVICES

Outsource2india offers a gamut of services for small, medium & large organizations.
View all services

CONTACT

Pricing Benefits Testimonials Case studies

While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.

Our teams are holding fort and working from the safety of their home, ready to help customers as always! Read more

CALL CENTER SERVICES

Outsource2india Created BPO Platform for a Leading IT Company for Order Fulfillment

The Customer

The customer is a leading IT services organization. The BPO division of the organization had to perform mail order fulfillment for millions of orders each month. Outsource2india helped this customer to design and develop a BPO platform to be used for order fulfillment.

The business challenge

The client was facing a number of challenges in Business Process Outsourcing (BPO) services:

Their BPO division was delivery focused and required extensive hand-holding on BPO platform management
The existing internal IT support was not specific to BPO platforms and was more focused on desktop management
The current support service team was not well-versed with the BPO domain and therefore was not able to meet the requirements
The support turnaround time needed to be improved

The solution

Outsource2india provided the customer with a team who had expertise in Oracle DBA, BPO platforms and operating systems. Outsource2india setup a support operations center with voice/email/internet infrastructure and remote access environment to sustain the customer's operations.

The following technical support services were provided by Outsource2india:

Daytime support for US
Periodic cleanup activities and regular maintenance
When there was an excess of processing required, the support was extended to 24 hours
Configuration and installation of applications
Regular upgrades and patches to the application
User creations for the application
Managing the access of users for the application
Periodic maintenance of databases
Resolving and troubleshooting application errors

The results

The customer has been extremely satisfied with our BPO services. Many performance issues faced by the client have been resolved by us. This has led to a significant increase in the productivity of our customer.