The client we served is one of the premier providers of practice management software solutions for innovative veterinary, medical, research facilities, government, and universities worldwide since 1993.
The client was looking for an outsourcing partner who could handle customer queries and facilitate basic walk-through of their software.
The limited bandwidth of the client prevented them from making meaningful progress with customer service and they needed someone who could fill the gap.
Keeping in mind, the above-mentioned requirement, O2I was able to shortlist and onboard a customer support representative within 7 business days and produce the desired results right from the outset.
The client was extremely pleased with our team and deliverables and hence, increased the existing team size, renewed the contract, and took this engagement to an ongoing engagement.
When you want to outsource customer services to make room for more capability, there is usually one name that stands tall among the heap - Outsource2india. We are a top customer services company with 23 years of experience in a range of call center activities. Our proven capability and large bandwidth allows you to field more opportunities to serve existing and new customers.
Contact us if this case study made you think there is a similar challenge in your business.
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