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Outsource2india Provided Call Quality Monitoring to a UK-based Financial Company

Case Study on Call Quality Monitoring for Financial Company

The Client

The client is a renowned financial service providing companies based in the United Kingdom. They are a leading provider of insolvency solutions to clients around the globe and addressing other issues such as bankruptcy, consolidation, debt management, debt relief, etc.

Client's Requirement

The client was looking for a reliable and cost-effective call quality monitoring service providing company that could help them with all their call quality monitoring needs. The client was already behind schedule and was looking to start the project within a quick turnaround time.

The Challenges

Our team at Outsource2india had to face a few challenges while implementing the call quality monitoring project. Some of the major challenges we faced were:

  1. The client wanted us to hire a skilled and experienced team of experts who had prior experience working in the financial industry.
  2. The client was running late for the project and wanted our team to start the project as soon as possible.

The Solution

Considering the client's requirements and challenges, our team developed a systematic and streamlined plan for the client. We hired a highly skilled and experienced team of call quality monitoring experts who would cater to all the client's requirements. The customer helped our in-house team with all the required on-the-job training and resolved any questions that our team had.

Ever since the project has started, the performance of our call quality monitoring team has been consistent which has resulted in helping the client to grow their business.

The Results

The client has been highly impressed by the quality of the services delivered by our call quality monitoring team. The client has agreed to add more agents to the team in the coming months. The client is not only delighted with the quality of the services delivered by our team but also the cost-effectiveness of the entire project.

Outsource Call Quality Monitoring Services to Outsource2india

Outsource2india is one of the leading providers of call quality monitoring services in India and a series of other call center services to global clients. We have some of the most experienced and skilled call quality monitoring experts on board who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering the best quality services.

If you are looking for a reliable and efficient call quality monitoring service provider, then your search ends here. Get in touch with us today!

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