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Outsource2india Provided Cold Calling Services to a B2B Vendor

Case Study on Cold Calling Services to B2B Vendor

The Client

The client we served was a B2B vendor who offered solutions to problem statements of small, mid, and large enterprises across the packaging sector in India.

Client's Requirement

The customer contacted the O2I's team for outsourcing cold calling solutions to serve clients in the packaging sector. They wanted us to help with client onboarding for free and paid subscriptions.

Business Challenges

Since the client requested a pilot project, the outcome was unpredictable because it was unlike the typical approach that was followed in the past.

On our part, the challenge we encountered was hiring agents with special skillsets to follow the script and communicate with clients with a persuasive tone to bring them aboard the platform.

The next major task was convincing the client to choose a paid subscription by highlighting subscription benefits. The lockdown during the COVID was a major service disruptor that contributed to existing challenges.

O2I's Solution

  • Our team of talent acquisition experts sourced qualified agents with the required experience and mapped them into the project within the stipulated time.
  • The client furnished a custom script and we reworked the same to optimize the approach for the client's benefit.
  • The client trained the team selected by us via the FAQ.
  • The lockdown conditions were considered and the team was provided call center assets to enable dialing from home to overcome disruption.
  • The client offered attractive rates and an incentive model so that the morale of the sales and marketing team was kept optimal.

The Result

The client chose us for an ongoing contract and scaled the project by requesting the addition of an extra agent to the existing team.

Outsource Inbound Call Center Services to Outsource2india

Outsource2india's customer support solutions have helped businesses to get rewarded with sales opportunities and the ability to corner markets because the quality of service and rates at which we offer our solutions are unmatched. With the best of call center technology and all-encompassing infrastructure, we make customer support success. Our trainable resources are can be placed in the job without minute-to-minute supervision and that is how we have made a mark in the last 25 years.

Contact us if you have inbound customer service needs and we'll get you a trial at an affordable quote.

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