The client is a leading market research company that helps businesses with market entry strategies and is also a global accelerator. They help businesses across the globe to boost their business performance and efficiency.
The client was looking for a reliable and cost-effective CATI and data research service provider who could help them with high-quality CATI services along with highly accurate data research services. They were looking for a highly skilled and multi-talented team to handle their CATI service requirement.
Our call center team at Outsource2india had to face a few challenges during the implementation of the CATI service project. Some of the major challenges we faced were -
Our team devised a plan for the project within a quick time depending on the project challenges and the client's requirements. We were successful in hiring a multi-skilled team of call center agents within a quick time. The agents had certain doubts about the project which was eventually cleared by the client and they also provided us with the required training materials.
The client was highly impressed by the results of the project. Our team was able to generate quality leads, conduct CATI interviews, and provide them with reports about the data research. The client was not only impressed by the quality of the CATI research conducted by us but also the cost-effectiveness of the entire project. The client promised to provide us with future references. They have increased the headcount from one to 18 within a short time.
Outsource2india has been a pioneer in providing quality CATI market research services and a plethora of other call center services to clients around the globe. We leverage the latest and the best call center tools and technologies while delivering quality services to our clients. We have some of the most qualified and experienced call center agents on board who can take care of all your requirements with ease.
If you are looking for a reliable and cost-effective CATI market research service provider, then you have come to the right place. Get in touch with us today!