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Outsource2india Provided CATI Services to a Leading Market Research Company

Case Study on CATI Services to a Market Research Company

The Client

The client is a leading market research company that helps businesses with market entry strategies and is also a global accelerator. They help businesses across the globe to boost their business performance and efficiency.

Client's Requirements

The client was looking for a reliable and cost-effective CATI and data research service provider who could help them with high-quality CATI services along with highly accurate data research services. They were looking for a highly skilled and multi-talented team to handle their CATI service requirement.

The Challenges

Our call center team at Outsource2india had to face a few challenges during the implementation of the CATI service project. Some of the major challenges we faced were -

  1. The client wanted to hire a multi-talented and highly skilled team who would be able to call the customers and conduct the CATI interviews.
  2. The clients expected our agents to build a great rapport with the customers and conduct CATI interviews in the best possible manner.
  3. The client wanted us to start off the project within a quick time and we had to hire a team quickly.

O2I Solution

Our team devised a plan for the project within a quick time depending on the project challenges and the client's requirements. We were successful in hiring a multi-skilled team of call center agents within a quick time. The agents had certain doubts about the project which was eventually cleared by the client and they also provided us with the required training materials.

The Result

The client was highly impressed by the results of the project. Our team was able to generate quality leads, conduct CATI interviews, and provide them with reports about the data research. The client was not only impressed by the quality of the CATI research conducted by us but also the cost-effectiveness of the entire project. The client promised to provide us with future references. They have increased the headcount from one to 18 within a short time.

Outsource Outbound Calling Services to Outsource2india

Outsource2india has been a pioneer in providing quality CATI market research services and a plethora of other call center services to clients around the globe. We leverage the latest and the best call center tools and technologies while delivering quality services to our clients. We have some of the most qualified and experienced call center agents on board who can take care of all your requirements with ease.

If you are looking for a reliable and cost-effective CATI market research service provider, then you have come to the right place. Get in touch with us today!

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