The client is a result-oriented digital marketing firm catering to home service businesses. They are focused on driving outstanding results to help home service enterprises experience massive growth. They provide a wide range of services, including internet marketing, web design, search engine optimization, social advertising, and more.
The client was looking for help to classify inbound callers into their appropriate categories by auditing the inbound calls. They were previously performing this task by using freelancers but were finding that the freelancers were not delivering results reliably due to high call volumes and unfinished deliveries. Hence, they got in touch with companies like ours who could take on the responsibility of ensuring the delivery of services and handle the responsibilities professionally without much supervision.
The client wanted to first test our services before deciding to outsource the entire project to us. Also, we needed to hire the right candidate to perform the call auditing within 5 business days.
Our recruitment and project management teams were able to shortlist and recruit 1 call auditor within 5 working days.
The client is very pleased with the result. We currently have 3 resources working on the project and the client has renewed our contract into an ongoing one. The client has also provided us with a valuable testimonial.
Outsource2india is a top provider of inbound call center services as well as a complete array of call center services to a global clientele. We provide all our agents with professional training to ensure that they are always polite, courteous, and reliable when they deal with clients. Our agents are all highly trained and aware of all the latest best practices and developments in the call center industry, which enables them to provide highly robust and reliable call center services.
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