Outsource2india Provided Inbound Calling Services to a Digital Marketing Firm
The Client
The client is a result-oriented digital marketing firm catering to home service businesses. They are focused on driving outstanding results to help home service enterprises experience massive growth. They provide a wide range of services, including internet marketing, web design, search engine optimization, social advertising, and more.
Client's Requirement
The client was looking for help to classify inbound callers into their appropriate categories by auditing the inbound calls. They were previously performing this task by using freelancers but were finding that the freelancers were not delivering results reliably due to high call volumes and unfinished deliveries. Hence, they got in touch with companies like ours who could take on the responsibility of ensuring the delivery of services and handle the responsibilities professionally without much supervision.
Client's Challenges
The client wanted to first test our services before deciding to outsource the entire project to us. Also, we needed to hire the right candidate to perform the call auditing within 5 business days.
O2I's Solution
Our recruitment and project management teams were able to shortlist and recruit 1 call auditor within 5 working days.
Results
The client is very pleased with the result. We currently have 3 resources working on the project and the client has renewed our contract into an ongoing one. The client has also provided us with a valuable testimonial.
Outsource Outbound Calling Services to Outsource2india
Outsource2india is a top provider of inbound call center services as well as a complete array of call center services to a global clientele. We provide all our agents with professional training to ensure that they are always polite, courteous, and reliable when they deal with clients. Our agents are all highly trained and aware of all the latest best practices and developments in the call center industry, which enables them to provide highly robust and reliable call center services.
If you are looking for inbound calling services or any other call center services, get in touch with us today!
Get a FREE QUOTE!
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at:
USA
116 Village Blvd, Suite 200,
Princeton, NJ 08540
Key Differentiators
Outsourcing Works? Call Center
Portfolio Customer
Testimonials Call Center
Infrastructure Transition
Process Operational
Transparency Call Center
Training Process Get the O2I Call
Center Advantage Multilingual
Call Centers Bilingual
Call Centers Hispanic Call
Center Services Spanish Inbound
Call Center Spanish Outbound
Call Center Spanish
Technical Support Spanish Telemarketing
Services
- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions