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Case Study on Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur

Outsource2india Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur

The Client

The client is a serial entrepreneur in the US. He currently provides services to numerous companies in the mortgage, hospitality, and other industries in the US.

Client's Requirement

Due to his exposure to numerous industries, the client had a sizable network of potential customers, and he intended to use these contacts to make inroads into the hospitality industry. The customer needed a small team of 2 resources to make cold calls to his database and schedule meetings for him. The resources needed to have a neutral accent and prior experience with setting appointments for US clients.

Project Challenges

The challenges faced by the customer included -

  • 20% dropouts in prospect inquiries
  • 6-month delay in kick start
  • 15% decrease in the conversion
  • High Overhead cost
  • Challenges faced in resourcing the right fit candidates
  • Slow turnaround times
  • Market compression owing to the tumultuous mortgage industry

Our Solution

In order to address the client's challenges, we -

  • Deployed assets and qualified resources
  • Leveraged the neutral accents of Filipino resources
  • Leveraged a low-cost offshore unit
  • Coordinated between onshore and offshore teams
  • Implemented business process improvements
  • Thoroughly tracked performance metrics
  • Addressed the rebuttals by the QMS team

Software Used

Vici Dial

The Result

The client is incredibly happy with the team's performance. The benefits to the client were as follows -

  • 60% increase in the connect ratio
  • 25% decrease in call abandonment
  • 40% reduction in costs
  • Improved overall revenue by over 30%
  • Helped the client achieve a greater ROI

Outsource Cold Calling and Appointment Setting Services to Outsource2india

We provide professional cold calling and appointment setting services and have been in this market for over 25 years. With the help of these services, we assist businesses in growing by successfully increasing their consumer base. Businesses that contract with us for cold calling and appointment setting services benefit from -

  • Comprehensive solutions for B2B and B2C cold calling
  • Scalable services that can be tailored to meet any requirement
  • 24/7 assistance with any issues or questions

Contact us with your requirements for cold calling, and we'll respond within 24 hours.

Contact Us


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  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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