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Outsource2india Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services

Case Study on Live Video, Audio and Text Monitoring

Read this case study to see how Outsource2india supported South Asia's most dynamic internet company by providing top-notch live video, audio, and text monitoring services.

The Client

One of the fastest growing internet companies, our client is a leading internet company in Singapore that enrich its customers' user experience with various digital solutions.

Client's Requirements and Project Challenges

The client approached Outsource2india to hire moderators on a project basis. They were looking for an adept team who can take charge of their internal projects. The agents oversaw the monitoring of images, audio and text content using the customer's back-end systems.

We encountered various challenges during the project. A few of them are -

  • The biggest challenge of the project was recruiting, training and onboarding a large number of content moderators
  • The client wanted us to hire at least 50-100 agents and gave an aggressive timeline of only four weeks
  • In addition, their expectations of getting a robust team of live video monitoring experts who can access the client's system and CRM and start their monitoring process was somewhat difficult.

The O2I Solution

We collaborated with the talent acquisition team to hand-pick the right candidates. After the screening process was complete, we assigned a dedicated team to the work full-time on the client's requirements.

At first, the client worried that the overall price of the project would rise as we were recruiting fresh candidates. Nevertheless, our administration team persuaded them that the cost per agent was optimized because of the reduced processing time. The quality of our agents was also in line with international standards, which was why the client decided to continue.

A few highlights of the project -

  • Once we had the required number of agents, the client started the training immediately
  • They trained the team on site and explained every aspect of their project
  • Our agents have had consistent performance and completed the task to the client's satisfaction
  • We did not witness any major issues and the client was pleased with our commitment, expertise, and quality

The Results

Due to the excellence and dedication of our agents, the client decided to increase the number of employees from 50/100 to over 200. They also assured that they will recommend our services to their peers and will partner up with us again in the future.

Outsource Live Video, Audio, and Text Monitoring Services to Outsource2india

For the past two decades, Outsource2india has been a prominent live-video, text, and audio monitoring service provider with clients across the time-zones. We provide a bunch of monitoring and surveillance services, including CCTV monitoring, call quality monitoring services, and more. We have delivery centers across the globe and have the necessary resource numbers, technology capability, experience, and wherewithal to provide high-quality live-video monitoring services.

With over 3,000 contact support representatives working 24/7, we can meet your exact requirements. To avail the industry-wide best live video monitoring service, please contact us now.

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