Read this case study to see how Outsource2india supported South Asia's most dynamic internet company by providing top-notch live video, audio, and text monitoring services.
One of the fastest growing internet companies, our client is a leading internet company in Singapore that enrich its customers' user experience with various digital solutions.
The client approached Outsource2india to hire moderators on a project basis. They were looking for an adept team who can take charge of their internal projects. The agents oversaw the monitoring of images, audio and text content using the customer's back-end systems.
We encountered various challenges during the project. A few of them are -
We collaborated with the talent acquisition team to hand-pick the right candidates. After the screening process was complete, we assigned a dedicated team to the work full-time on the client's requirements.
At first, the client worried that the overall price of the project would rise as we were recruiting fresh candidates. Nevertheless, our administration team persuaded them that the cost per agent was optimized because of the reduced processing time. The quality of our agents was also in line with international standards, which was why the client decided to continue.
A few highlights of the project -
Due to the excellence and dedication of our agents, the client decided to increase the number of employees from 50/100 to over 200. They also assured that they will recommend our services to their peers and will partner up with us again in the future.
For the past two decades, Outsource2india has been a prominent live-video, text, and audio monitoring service provider with clients across the time-zones. We provide a bunch of monitoring and surveillance services, including CCTV monitoring, call quality monitoring services, and more. We have delivery centers across the globe and have the necessary resource numbers, technology capability, experience, and wherewithal to provide high-quality live-video monitoring services.
With over 3,000 contact support representatives working 24/7, we can meet your exact requirements. To avail the industry-wide best live video monitoring service, please contact us now.
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