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Outsource2india Provided Outbound Calling to a Top Travel Agency

Case Study on Outbound Calling to a Top Travel Agency

The Client

The client is a top travel and tourism company with global operations and is unique in that their target audience is those that travel for academic, faith, or humanitarian reasons. The company provides end-to-end tourism and travel services to this target audience.

Client Requirement

The client was looking to outsource outbound calling activities to a reliable firm to obtain group travel orders. The firm's founders were looking to increase the number of high-quality leads to convert them into real customers.

Client Challenges

The project faced several challenges -

  1. The client wanted the project to be executed according to a strict schedule.
  2. The client wanted a team of ten agents to be trained and performing in a weeks' time.
  3. Outsource2india (O2I) also had to recruit and train a team leader who could train new batches in the future.
  4. The client was very particular that the process is an autopilot one with the ability for on-demand scale-up and scale-down of services as per business requirements.

Our Solution

O2I Philippines sourced out a team leader that met all the requirements of the client within five working days. O2I also recruited a team comprising a mixed pool of experienced agents, freshers, and those with experience in payments collection. The team performed very well over the course of the project.

Our Process

The process we followed is efficient and easy-to-understand. Key steps followed in this project were -

  1. Requirement Gathering

    In this step, we engaged with the client to understand all the requirements in detail.

  2. Project Planning

    We then carefully planned the project, keeping in mind the important steps such as the recruitment of the team and team leader and how the team would execute the project.

  3. Team and Team Leader Recruitment

    We then hired the right candidates for the team and provided them specialized training to help them successfully deliver high-quality results.

  4. Project Execution

    The skilled team started operations and began making live calls to the client's target audience, successfully capturing the interest of many customers.

Results

We efficiently executed the outbound calling and captured the interest of many online businesses and individuals. The client was so thrilled with the results that he requested for more outbound telemarketers to be added to the team. The client also renewed the contract and decided to add more telemarketers to the campaign.

Outsource Outbound Calling Services to Outsource2india, the Outbound Calling Professionals

Outsource2india is a leading provider of outbound calling services to clients from all over the world. We make use of the latest and best call center tools and technologies to provide guaranteed value for money and outstanding results. Our professional call center agents have the right mix of education and experience to provide exceptional quality services.

If you have an outbound calling service requirement, get in touch with us today!

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