Beware of scammers: O2I does not hire freelancers. Our projects are executed in our facilities across the globe. View vendor selection policy here.

O2I CATI Field Services Helped a Client Study the Internet and Technology Behavior of Children Across Australia

Call Center Services


The company is a global leader in Internet Media and Market Research solutions with high quality, technology-driven products and services. The company portfolio includes panel-based and site-centric Internet audience measurement services, online advertising intelligence, user lifestyle and demographic data, e-commerce and transaction metrics, and custom data, research services.

Management challenge

  • To study the Internet and technology behavior of children across Australia
  • To complete 500 CATI surveys of parents and children between age 6 and 17 across all Australian states
  • The average duration of the CATI interview was about 30 minutes, which is a significant challenge particularly with young children
  • To source/build a B2C database across all Australian states with the agreed quota for each state
  • To deliver the surveys within 4 weeks in a cost-effective manner


  • Developed a list sufficient to generate 500 surveys within agreed quotas for each state
  • Designed and delivered a CATI training program for the interviewing team that was essential for speaking with child survey participants
  • Provided daily progress reports to client with updates highlighting, key issues and interviewer feedback
  • The surveys were completed with a personal/conversational style to keep the parents and more importantly, the youngsters interested
  • To prevent bias in research results, the selected respondents had to adhere to strict criteria – the children had to use Internet and had to be in the age group of 6 to 17. A 30-minute questionnaire featured only multiple-choice questions
  • Dedicated QC team provided quality assurance of voice and data screen records


  • Delivered 500 CATI surveys within the specified state quotas
  • Completed the project on-time in 4 weeks
  • Interview screen created using Industry standard CATI application
  • 100% of voice and data screens captured
  • The project was completed within budget and resulted in about 30% cost savings

Read more on the CATI services that Outsource2india offers.

Contact us to outsource CATI services.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


Our Privacy Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More