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Outsource2india Provided an Endocrinology Center with Inbound Call Center Services

Case Study on Inbound Call Center Services Provided to Client

The Client

The client is a leading endocrinology center that has a team of physicians that is highly skilled and experienced in treating highly complex cases and implementing clinical care that is customized to individual patients. They utilize the latest practices and therapies and are committed to ensuring that they provide the best care possible.

Client's Requirement

The client was looking to partner with a professional provider of inbound call center services. They wanted our agents to take incoming patient calls, collect relevant information, and route this information to the relevant departments as needed.

Client's Challenges

The client wanted highly professional and courteous service and wanted the work to begin within a very tight timeframe.

O2I's Solution

After carefully understanding the client's requirements, we hired and trained seven customer support executives within ten business days. We ensured that the agents were able to begin delivering right from day one.

Results

The client is very pleased with the service of our agents and has extended the contract into an ongoing one.

Outsource Inbound Call Center Services to Outsource2india

Outsource2india provides highly reliable, professional, and cost-effective inbound call center services as well as a full spectrum of other call center services to clients from across industries and the world. Our ISO 9001:2013 certification and 22 years of experience in providing call center services demonstrate our work ethics and commitment to providing the highest quality services to our clients. We utilize the latest best practices and provide highly customized services that are tailored to the needs of individual clients.

If you are looking for high-quality and affordable inbound call center services, cold calling services, get in touch with us today.

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