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Outsource2india Provided Outbound Calling to a Leading Online Digital Marketplace

Case Study on Outbound Calling to an Online Digital Marketplace

The Client

The client is a leading company that accommodates online communities and marketplaces where business owners and corporates can join and interact with each other. The platform allows its users to reach out to each other and request information about offers and opportunities.

Client's Requirement

The client was in search of reliable and cost-effective services from an outbound calling service provider with capabilities to help them with inbound sales and appointment booking. They were looking to set up a core team of agents and then quickly scale up to add more members eventually.

The Challenges

Our project team at O2I came across new challenges while executing the project for this reputed client. Among them, the crucial challenges were -

  1. The client's plan was for us to hire a team of 15 agents and begin the project as soon as possible.
  2. Once the proof of concept was established, the client wanted us to scale up the team within a quick turnaround time.

The Solution

After analyzing the client's requirements and challenges, our team at Outsource2india designed a comprehensive plan for the client. We were able to hire the right agents for the project within 5 working days and start the project. We hired a team that had a mix of young and innovative freshers and experienced veterans from the industry.

Over time, we were able to figure out the transfer of live calls to account managers and improvised the overall process. Our team was able to capture the interest of online businesses and convince them to join the online digital marketplace.

The Results

The client was extremely delighted to see the results of the project we delivered. Looking at the results delivered by the team, the client requested us to add more telemarketers and customer support executives to the team. The client was delighted and impressed by both the quality of the results and the cost-effectiveness of the project implementation.

Outsource Outbound Calling Services to Outsource2india

Outsource2india is an industry-leading provider of outbound calling services in India and a plethora of various call center services to global clients. When it comes to outbound calling services, our most experienced and skilled outbound calling experts deal with all your requirements swiftly. We leverage the latest technologies and cutting-edge tools to deliver top-notch services to clients.

If you are looking for a reputable, efficient and cost-effective outbound calling service providing company, then your search ends here. cold calling services, Get in touch with us today!

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