The client we served is based in the US and is a leading player in the US mortgage industry.
Flatworld was approached by the client to set up appointments for customers looking for loans or other mortgage services and send warm leads to their in-house team of loan officers.
The client was looking for an outsourcing partner that could help them scale at the most competitive prices. The client wanted an initial headcount of 20 full-time resources and also wanted the project to be deployed within 5 business days during which hiring, onboarding, transition, training, and IT & systems setup needed to be completed. Also, the client wanted Flatworld to replicate its telephony platform. The aggressive turnaround time was not feasible from a long-term perspective due to huge developmental costs & recurring expenses.
FWS undertook the challenge by using the client's dialing system that had automated DID shuffling technology, customizable dial ratio velocity, and accurate voicemail detection. We also agreed to reimburse the VOIP costs incurred. We deployed tenured resources who were able to meet the client's expectations of 10 SPDs from the start. Flatworld also provided the client with project management, performance management, QA, & reporting functionality as part of the agreement at no extra cost.
The client is extremely pleased with the outcome. The team grew from an initial headcount of 20 FTEs and now stands at 40 FTEs. The client has also shared that they are looking to scale up more eventually. Being confident in our quality, the client also referred one of its friends that runs an identical business model to us. We onboarded the new contact as well and remain committed to providing world-class services for both projects.
Outsource2india is the partner of choice when it comes to appointment setting services and other call center services because we are backed by 23 years of experience serving numerous clients across industries. Our team can prioritize our clients' objectives and deliver results that go beyond what is expected. With a strong presence in over 160+ countries, we're perfectly poised to unlock new opportunities of growth for our clients.
Contact us today if you want appointment setting services to free up your team's bandwidth.
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