The client is an influential marketing leader, a veteran entrepreneur, an author of top-selling influential books, as well as recipient of awards and recognition from premier institutions. The client provides innovative hacks for incorporating marketing automation, and tools for cross-domain success.
The client contacted Outsource2india to outsource outbound calling services. They wanted a third-party service provider like us to follow up with prospects facing difficulty in completing payments.
The challenges in the project were as follows -
After carefully assessing the client's business requirement, we provided the following solution -
The acknowledged having an agent deployed and requested additional resources for business development. The client contracted the role with monthly billing cycles and volunteered to furnish a letter of reference to our prospects.
The client found relief by choosing Outsource2india as their outsourcing partner. This provided them an opportunity to shift their focus on more important functions without earmarking their marketing budget on separate infrastructure and agent wages. Since Outsource2india has 23 years of experience in outbound call center support, we ensured there were no gaps in service levels received by the customer. The client was elated because our agents resolved their bottleneck and empathetically helped their customers to complete payment. This increased revenue and saved the client from anxious moments.
Contact us if you have similar needs as our client and get world-class outbound call center services at a budget.