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Outsource2india Provided Outbound Calling Support to Online Coaching Client

Case Study on Outbound Calling Support to Online Coaching Client

The Client

The client is an influential marketing leader, a veteran entrepreneur, an author of top-selling influential books, as well as recipient of awards and recognition from premier institutions. The client provides innovative hacks for incorporating marketing automation, and tools for cross-domain success.

Client's Requirements

The client contacted Outsource2india to outsource outbound calling services. They wanted a third-party service provider like us to follow up with prospects facing difficulty in completing payments.

Business Challenge

The challenges in the project were as follows -

  • The client was outsourcing for the first time and it was unclear to them what to expect as the outcome
  • On our end, we were tasked with a challenge to hire agents who would follow-up and provide step-by-step assistance to the client's customer for completing the payment
  • The client was quite skeptical about agents at first and requested more results in the initial stages

O2I's Solution

After carefully assessing the client's business requirement, we provided the following solution -

  • Our talent acquisition team was tasked to find qualified agents and deploy them into the project
  • Since the training material was inadequate we trained our agents on the job and supplied them a detailed FAQ to address their doubts
  • The agents were consistent in their performance and closed more calls with successful outcomes. This boosted revenue for the client
  • We surveyed the client for measuring satisfaction and found them happy with the service level

The Result

The acknowledged having an agent deployed and requested additional resources for business development. The client contracted the role with monthly billing cycles and volunteered to furnish a letter of reference to our prospects.

Outsource Outbound Call Center Services to Outsource2india

The client found relief by choosing Outsource2india as their outsourcing partner. This provided them an opportunity to shift their focus on more important functions without earmarking their marketing budget on separate infrastructure and agent wages. Since Outsource2india has 21 years of experience in outbound call center support, we ensured there were no gaps in service levels received by the customer. The client was elated because our agents resolved their bottleneck and empathetically helped their customers to complete payment. This increased revenue and saved the client from anxious moments.

Contact us if you have similar needs as our client and get world-class outbound call center services at a budget.

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