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Outsource2india Provided Phone Answering Services to a Leading Hearing Aid Firm

Case Study on Phone Answering Services to a Hearing Aid Firm

The Client

The client is one of the well-known hearing aid companies in the world. They have several medical centers that are spread across many states and are known to provide the best hearing aids and treatment to patients.

Client's Requirement

The client was looking for a reliable and cost-effective phone answering service provider who could provide the callers with the relevant information as well as call the existing patients and offer them a recall examination. The client was unhappy with their in-house call center team and hence was looking for a change.

The Challenges

Our team at Outsource2india had to face a few challenges during the execution of the phone answering project. Some of the major challenges were -

  • They wanted us to hire the team of call center agents within a quick time and start the project as soon as possible.
  • The team had to serve the purpose of being a phone answering service provider as well as an outbound call center service provider.

The O2I Solution

Our team of call center agents devised a detailed project plan keeping the client's challenges and requirements in mind. With the help of our talent acquisition team, we were able to hire the best set of experienced call center agents for the project within 7 business days. It was important for us to hire agents who were well versed with the business but also have a courteous character as the job involved catering to aged patients. Being a HIPAA compliant company, we were able to get the client on board and start the project within quick turnaround time.

The Result

The client was extremely delighted by the results of the project delivered by our team. They were not only impressed by the quality of services delivered by our agents but also the cost-effectiveness of the entire project. The client has also renewed the contract with us for the second month.

Outsource Telemarketing Solutions to Outsource2india

Outsource2india has been a pioneer in providing quality phone answering services in India and a plethora of other inbound call center services to global clients. Our team comprises some of the most qualified and experienced call center agents and project managers who can handle all your requirements with ease. We leverage the power of the latest tools and deliver top-notch services.

Are you looking for a reliable and cost-effective phone answering service providing company? Then your search ends here. Get in touch with us today!

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