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Outsource2india Provided Email Support Services to an Online Pet Store

Case Study on Email Support to an Online Pet Store

The Client

The client is one of the leading and well-known online pet stores that offer trendy apparel and pet-related accessories. They are well-known for their fast and secured delivery of pet products to their global clients.

Client's Requirement

The client was looking for a reliable and cost-effective service provider who could help them with email support services along with delivery-related support for their business. They were overburdened with the operations and wanted a service provider who could reduce their workload.

The Challenges

Our team of email support experts at Outsource2india had to face a few challenges while delivering the best quality services to clients. Some of the major challenges we faced were:

  1. The client wanted a team of agents who could help them to provide quick and timely replies to customer emails and queries.
  2. It was challenging to maintain the quality and turnaround time for email replies while keeping the costs in control.

The Solution

Considering the client's requirements and business challenges, our team at Outsource2india devised a project plan for the client. We initially started with a trial week to understand the scope of work and the types of customers we would have to handle during the project. The main aim of this exercise was to get rid of the backlog and understand the project to scale up.

We hired a highly skilled and experienced team who underwent a training program for 5 days which made them project ready. Each of the members was assigned a daily target to resolve the open tickets which would be further delivered to the client's portal.

The Results

The client was extremely delighted to see the results of the project delivered by our team of email support experts. Despite being a spike in the email volumes, our team was able to deliver the best quality services to the client. The client was not only impressed by the quality of the email support services delivered but also the cost-effectiveness of the entire project.

Outsource Email Support Services to Outsource2india

Outsource2india has been a pioneer in providing the best quality email support services in India and a series of other customer support services to global clients. We have some of the most experienced and skilled email support specialists who can cater to all your requirements with ease. We leverage the latest tools and technologies while delivering top-notch services to clients.

If you are looking for a quick and timely email support service provider, then you have come to the right place. Get in touch with us today!

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