The client is based in the USA and is a leading provider of restaurant management software to small, medium, and large restaurants throughout the country.
The client approached us with a requirement to handle their Contact Center operations. They wanted us to provide both inbound answering support and outbound tele-calling for lead generation.
The project faced several challenges -
Our operations team together with a lot of support from the client lined up 10 resources within 7 days, surpassing all the client's expectations. Training was also provided to the resources within this time frame.
The client wanted the team to generate 18-20 leads per day. However, after two months of operations, our team now generates 25+ leads per caller per day. The team has also been booking new orders, addressing all customer queries, and confirming appointments.
The client initially signed up for 5 resources for the pilot project. However, even before the pilot project commenced, the client was so confident in our capability that they signed on for the project to begin with 10 candidates. The team's performance is now surpassing all the client's expectations.
Outsource2india is ISO 9001:2015-certified and has 23 years of experience with providing high-quality call center services. We have successfully served more than 30,000 clients from all over the world and have a steady stream of returning clients who keep coming back for more because of the quality of our services. Our contact center agents have experience in advanced call center tools and technologies and can handle your requirements with ease.