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Outsource2india Helped a US-based Client to Increase Their PPE Kit Sales

Case Study on Helping a Client to Increase PPE Kit Sales

The Client

The client is one of the leading producers of healthcare essential products in the United States. They provide a series of services and have several warehouses across states.

Client's Requirements

The client is a leading producer of PPE kits in the United States and was looking for a service provider who could help them increase their sales during this pandemic situation. They were looking for some service provider who could get up and running within a short time and start generating sales of the PPE kits.

The Challenges

Our team at Outsource2india had to face a few challenges during the implementation of the outbound call center service project. Some of the major challenges were -

  1. Their main clients were hospitals, offices, schools, and stores and hence we had to understand the client’s requirements and provide them with the services.
  2. Our team was expected to launch the project and start in just 4 business days.
  3. We had to onboard the best agents and kickstart the project as soon as possible and maintain the high-quality standard right from day one.

The Solution

Keeping in mind the challenges and the client’s requirements, our team at O2I devised a systematic plan for the client. We quickly hired the best agents and started off the project within 4 business days. Our team ensures that we collected all the required information from the clients. We understood each customer’s unique requirements and suggested them the right PPE kit which would suit their business requirements and even guaranteed on-time delivery.

The Results

The client was extremely delighted to see the results of the outbound call center service project. They were impressed with the service quality provided by us and have decided to venture the support to Canada as well. The client was not only impressed by the increase in sales of the PPE kits but also the cost-effectiveness of the entire project.

Outsource Outbound Call Center Services to Outsource2india

Outsource2india has been a pioneer in providing quality outbound call center services and a plethora of other call center services to global clients. We have some of the most experienced and skilled call center agents on board who can cater to all your requirements in a hassle-free manner. We leverage the latest tools and technologies while delivering the best quality services.

If you are looking for a reliable and cost-effective outbound call center service providing company, then you have come to the right place. Get in touch with us today!

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