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Outsource2india Delivered Appointment Setting Support to an Australian Removals Company

Case Study on Appointment Setting for an Australian Removals Company

The Client

The client we served is based in Australia and is a leading player in the removals and logistics business.

Client's Requirement

Flatworld was approached by the client to handle live inbound customer queries and inbound leads from their website. We needed to understand the requirement, explain the process, fix the pricing, and close the sale.

Project Challenges

The main challenge was to create a team that could handle the client's process and close sales. Even though the client had an internal sales team, they were not able to keep up with the demand. Our agents had to work as extensions of the team and handle the surge in inquiries/sales calls.

O2I's Solution

O2I leveraged its 23 years of experience in providing tech-driven solutions to over 18,000 clients across 167 countries to handle the client's requirements. We chose the agents who were then vetted by the client before they went live. We provided comprehensive project management, performance management, quality checks, and professional reporting services that led to lower operational costs and a faster TAT.

The Result

With the team being trained and assigned on a war footing, the client's sales process witnessed increases in efficiency and conversions. There were also significant reductions in the client's operational costs. From an initial provision of 2 agents, we currently have 8 agents working for the client with an expectation to add another 6 to 8 members in the near future.

Outsource Appointment Setting Services to Outsource2india

Outsource2india is the final word when it comes to appointment setting services because we are backed by 23 years of experience in the industry. Our team can prioritize your objectives in the exact order you require and deliver results that go beyond what is expected. With a strong presence in over 160+ countries, we're perfectly poised to do the best for clients.

Contact us today if you want outbound call center services to free up your team's bandwidth.

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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