The client we served is based in Australia and is a leading player in the removals and logistics business.
Flatworld was approached by the client to handle live inbound customer queries and inbound leads from their website. We needed to understand the requirement, explain the process, fix the pricing, and close the sale.
The main challenge was to create a team that could handle the client's process and close sales. Even though the client had an internal sales team, they were not able to keep up with the demand. Our agents had to work as extensions of the team and handle the surge in inquiries/sales calls.
O2I leveraged its 23 years of experience in providing tech-driven solutions to over 18,000 clients across 167 countries to handle the client's requirements. We chose the agents who were then vetted by the client before they went live. We provided comprehensive project management, performance management, quality checks, and professional reporting services that led to lower operational costs and a faster TAT.
With the team being trained and assigned on a war footing, the client's sales process witnessed increases in efficiency and conversions. There were also significant reductions in the client's operational costs. From an initial provision of 2 agents, we currently have 8 agents working for the client with an expectation to add another 6 to 8 members in the near future.
Outsource2india is the final word when it comes to appointment setting services because we are backed by 23 years of experience in the industry. Our team can prioritize your objectives in the exact order you require and deliver results that go beyond what is expected. With a strong presence in over 160+ countries, we're perfectly poised to do the best for clients.
Contact us today if you want outbound call center services to free up your team's bandwidth.
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