Outsource2india Helped an Australia-based Client with Quick and Exceptional ServiceNow Implementations

Case Study on ServiceNow Implementation Services to An Australia-based Tech Company

The Client

An Australia-based company approached us for exceptional software solutions. The company adopts a personalized, customer-centric approach to improve team productivity through technologies that channel the power of Microsoft.

The Requirement

Before contacting us, the client had started implementing ServiceNow within the organization. Due to a lack of technical expertise, they got stuck midway and needed a reliable service partner to complete the task.

The Scope of the Project

  • Current baseline implementation
  • Quality and scope assessment for current configuration data
  • Operational reporting requirement
  • Configuring SLA commitments for top applications
  • Implementing the highest-value and most common ITSM requests
  • Implementing the most-needed knowledge articles
  • Designing or redesigning CMDB, including the scope of data
  • Defining a minimum viable set of integrations
  • Building initial report library, request catalog, and knowledge base for process users
  • Incident management
  • Configuration management
  • SLA management Reporting & Dashboard Knowledge management
  • Notification management
  • Business rule management
  • Workflow management
  • Request fulfillment
  • Service Catalog
  • Service portal Virtual Agent
  • Benchmark Visual Task Board
  • ITBM Portal
  • Implementing and promoting self-service adoption
  • Expanding service catalog to reflect customer needs
  • Building self-service knowledge
  • Building Requirements for management analytics
  • Management and executive dashboards
  • Mapping current release management processes and touchpoints
  • Implementing automation opportunities
  • Redesigning AD integrated release management processes
  • Extending the existing CMDB to support asset management
  • Project & Portfolio Management
  • Domain Separation (Multi-Tenancy)
  • Reporting & Dashboard PPM
  • CSM
  • Visual task Assignment
  • Predictive Intelligence AD Integration
  • Azure AD
  • Microsoft Exchange Online
  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development Demand Management
  • Resource Management
  • Test Management
  • Financial Planning Survey Management
  • Process, data, & design integration
  • Conducting a load test

The Challenges

The client lacked the necessary skills to conduct organization-wide ServiceNow implementations. Yet, they were burning cash as they had already procured the SN license. As a result, they had no scope to maximize ROI.

Our Solution

Outsource2india already had an experienced ServiceNow development team. Given that the project had undue complexities, we deployed our most experienced and capable experts. Each team member had 10+ years of experience dealing with ServiceNow services.

Our Strategic Approach

To ensure super-fast ServiceNow implementations at cost-effective rates, we partnered with the best SN resources in India who worked during Australian business hours.

On-project Personnel Qualifications

Certified ServiceNow developers and certified project managers with 10+ years of experience and a rich understanding of SN products like ITSM, ITOM, CMDB, and ITAM.

Compliance Methodologies Followed

The Agile methodology was followed throughout the cycle of the project.

The Final Outcome

We completed the detailed scope of the project and integrated various applications with ServiceNow within the given timeline using the best practices. Our services exceeded client expectations in every way.

Outsource ServiceNow Services to Outsource2india

We are a ServiceNow services company offering professional consulting solutions to global businesses worldwide. Our holistic full-scope ServiceNow professional services bring visibility into your processes and mitigate the risks associated with infrastructure changes. Leverage our best-in-class services to plan application development, monitor system administration, and ensure seamless implementation. Contact us for optimizing IT support.

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