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ServiceNow IT Operations Management Services

Outsource ServiceNow IT Operations Management Services

Say no to tedious task overloads with our swift and hassle-free ServiceNow ITOM implementation. Contact us to maximize your IT capabilities at up to 60% lesser costs.

ServiceNow ITOM services are trusted by businesses around the globe to predict imminent IT issues, minimize user impact, and automate resolutions. But not all businesses that leverage ServiceNow ITOM have the capabilities to explore the technical complexities of the platform to the fullest. They struggle with limited in-house IT expertise, service disruptions, operational costs, and the latest advancements in ITOM tools, technologies, and best practices.

A managed ServiceNow like us can help address these challenges effectively; we enable organizations to focus on their core business objectives while ensuring that their IT operations are efficient, reliable, and aligned with industry best practices. Our high-quality IT services improve service visibility, automate workflows, reduce errors, and enhance overall IT operations. This translates into improved customer satisfaction, increased productivity, and a competitive edge in the market. Leverage our services to automate monotonous tasks and lower business costs with certified experts.

Our ServiceNow IT Operations Management Services

Achieve optimal IT performance and drive business growth with our comprehensive ServiceNow ITOM solutions. Our offerings include -

  1. Discovery


    By partnering with us, your enterprise can leverage specialized professionals to scan and map IT environments. Our nuanced modules allow you to save time and resources, focus on core business functions, and benefit from accurate and up-to-date visibility into your infrastructure without the need for in-house expertise.

  2. Service Mapping

    Service Mapping

    Our services enable you to accurately map and analyze your service dependencies. We help streamline operations, improve service availability, and enhance IT service management using this ServiceNow ITOM feature.

  3. Certificate Management

    Certificate Management

    As your managed service provider, we help you maintain secure and compliant digital certificates while minimizing risks and ensuring trust and reliability. By leveraging our expertise, you can eliminate misconfigured or expired certificates, strengthen your security posture, and achieve compliance while freeing up your internal resources.

  4. Firewall Audits and Reporting

    Firewall Audits and Reporting

    Our experts conduct comprehensive audits, track rule changes, and generate reports to ensure that your firewall policies are aligned with industry standards. Moreover, we help you enhance your security posture, achieve compliance, and effectively manage firewalls using this great feature by ServiceNow ITOM.

  5. Service Graph Connectors

    Service Graph Connectors

    Our solutions help you seamlessly consolidate data from CMDBs, cloud providers, and other systems while providing a unified view of your IT environment. Outsource this integration process to enhance decision-making capabilities, improve collaboration across teams, and optimize IT service management without the need for extensive internal development or integration efforts.

  6. Configuration Management Database

    Configuration Management Database

    Our certified experts help maintain and update CMDBs efficiently; they ensure data accuracy, handle change management processes, and provide accurate impact analysis during incidents or changes. Leverage our services to improve IT service management efficiency, reduce errors, and save on operational costs.

  7. Agent Client Collector

    Agent Client Collector

    We proactively monitor system performance, identify issues, and deliver superior user experiences. Our specialists deploy and manage operational data from endpoints and devices. They monitor system performance, detect anomalies, and resolve issues proactively. Outsourcing to us allows you to optimize your IT service visibility, improve resource utilization, and enhance user experiences.

Additional Services

 Event Management
 Metric Intelligence
 Health Log Analytics
 Site Reliability Operations

Automated IT Operations You Can Benefit From

 Incident Resolution
 Change Management
 Configuration Management
 IT Resource Provisioning
 Service Catalog Automation
 Event Management and Orchestration
 Reporting and Analytics
Financial ServicesFinancial Services
Agent Client CollectorManufacturing
Retail and e-CommerceRetail and e-Commerce
Government & Public SectorGovernment & Public Sector
Energy and UtilitiesEnergy and Utilities
Transportation and LogisticsTransportation and Logistics
Professional ServicesProfessional Services

Additional Services We Offer

ServiceNow Security Operations Services

We help you reduce risk, minimize the impact of security incidents, and increase the protection of sensitive data.

ServiceNow IT Service Management Services

We empower businesses to provide a seamless user experience resulting in increased productivity, improved customer satisfaction, and reduced service disruptions.

ServiceNow IT Business Management

Count on our support services to improve decision-making, leading to improved project outcomes, increased operational efficiency, and enhanced business agility.

ServiceNow HR Service Delivery

Partner with us to enhance overall customer satisfaction and loyalty; ensure increased customer retention, improved brand reputation, and optimized customer service operations.

Why Choose Us as Your ServiceNow ITOM Company?

We leverage ServiceNow's continuous innovation to bring you the most cutting-edge solutions, ensuring that your IT operations are always at the forefront of technology. The benefits of partnering with us include -

  • Expertise and Experience

    Established in 2002, we have 22+ years of experience in ServiceNow services. Our certified professionals have a deep understanding of IT operations and the challenges organizations face. We have successfully delivered ITOM solutions for a wide range of industries, helping businesses achieve operational excellence.

  • Custom Solutions

    We have delivered 1000+ projects for clients in 60+ countries. We understand the unique operational challenges faced by clients across industries and time zones. We provide end-to-end solutions tailored to your business needs, ensuring seamless integration with your existing IT infrastructure.

  • Improved Operational Efficiency

    By implementing ServiceNow ITOM, we enable organizations to automate manual tasks, reduce operational complexities, and improve overall efficiency. Our solutions empower your IT teams to proactively detect and resolve incidents, optimize resource allocation, and ensure the high availability of critical services.

  • Real-time Insights and Analytics

    With ServiceNow ITOM, we help you gain valuable insights into your IT infrastructure through real-time monitoring and analytics. Our solutions provide actionable data and visualizations, allowing you to make informed decisions, optimize performance, and identify areas for improvement.

  • Seamless Integration

    We understand that your IT ecosystem consists of various tools and systems. Our experts help you leverage the power of ServiceNow ITOM while maintaining a unified IT environment.

  • Maintenance and Support Services

    Our dedicated team provides ongoing support and assistance, ensuring a smooth implementation and post-implementation experience.

  • Dedicated Project Managers

    We assign dedicated project managers to each client who serves as SPOCs. They are easily accessible over calls, texts, and emails. They resolve your queries and keep you updated about project timelines.

  • Cost-effective Pricing

    We offer customized pricing solutions to clients based on project duration, complexities, and other factors. Our pricing modules help clients cut costs by up to 60%. To know more, request a free quote today!

Customer Success Stories

O2I Implemented ServiceNow to Improve Workflow & Catalog for a US-based Client

O2I Implemented ServiceNow To Improve Workflow & Catalog For a US-Based Client

The client who is a construction conglomerate in Mainland US is also a CIO Award winner and an S&P Index member. They approached O2I to improve the standards of their existing ServiceNow functionalities. Our custom ITSM solution delivered enhanced standardization and efficient consolidation of workflows.

Read more
O2I Provided Corporate IT Training Services to a UK Insurance Provider

O2I Provided Corporate IT Training Services to a UK Insurance Provider

O2I was approached by a UK insurance provider who wanted us to provide IT training to their staff as well as handle existing mission critical tasks so that their IT teams can gradually take over the operations.

Read more


Outsource2india is very meticulous and provides high-quality services on time, every time. They have become a highly trusted partner.

President of Operations,
Digital Marketing Company in Florida
More Testimonials »

Outsource ServiceNow IT Operations Management Services to Us

Join the league of our 600+ customers; outsource ServiceNow IT operations services to IT experts from India and Philippines to discover the full potential of your ServiceNow platform. With our deep knowledge and extensive experience, we deliver tailored implementation strategies that optimize your IT operations, streamline processes, and enhance overall efficiency. By entrusting your ITOM needs to us, you gain access to a dedicated team of professionals who bring specialized expertise to drive impactful outcomes for your business.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Frequently Asked Questions (FAQs)

How do organizations choose the right ServiceNow ITOM solution?

Start by assessing your specific ITOM needs and simultaneously evaluate your vendor's expertise, industry reputation, and customer reviews. Consider the scalability, flexibility, and integration capabilities of their solutions to ensure it aligns with your business requirements. Request demos and engage in discussions to understand how the solution addresses your pain points and enhances your IT operations.

How can ServiceNow ITOM, provided by an MSP, reduce IT operational costs?

ServiceNow ITOM offers various features and functionalities that contribute to reducing IT operational costs. A managed service provider helps capitalize of these features through their technical expertise to help you maximize your ROI. By automation capabilities and through proactive incident detection, they help minimize downtime. Furthermore, they streamline and standardize your IT processes, reducing errors and improving efficiency, leading to overall cost reduction.

Can organizations outsource ServiceNow ITOM to a managed service provider?

Yes, ServiceNow ITOM can be outsourced to a managed service provider, offering specialized expertise, resource optimization, cost efficiencies, implementation, configuration, customization, monitoring, maintenance, and ongoing support.

What support and maintenance services are available for ServiceNow ITOM?

ServiceNow ITOM support and maintenance services include system updates, patch management, bug fixes, troubleshooting, user training, documentation, proactive monitoring, system health checks, and 24/7 support, depending on the chosen vendor or MSP.