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In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.

We have over 3500+ team members working remote, all managed within a week. Read more

Project Management Process at O2I

We believe that customer involvement and participation is key to the success of any project and relationship. We therefore strongly emphasize a partnership approach through the entire lifecycle of the project.

Change Control Mechanism

Our Change Management process ensures that each change introduced to the project environment is appropriately defined, evaluated and approved prior to implementation.

Change management is introduced in projects through the implementation of five key formal processes. They include submission & receipt of change requests, review & logging of change requests, determination of feasibility of change requests, approval and finally implementation & closure of change requests.

We make sure that we define change roles and responsibilities for all resources (both within and external to the project) involved with the initiation, review and implementation of changes within the project.


The system is proposed for an Offsite-model. However based on the project or customer requirements, our team members would be available for onsite visits where appropriate. The expenses for the visit would be borne by the customer.

During the project development life cycle, our team would coordinate with the client by email, chat and by telephone where required.

Our point of contact for the client will identify a Project Manager who will serve as the single point of contact for the client through the lifecycle of the project. The client would similarly identify a single contact point for all project related interactions with us.


Before the commencement of the project, we will provide timelines and milestones for the project, which would be mutually agreed upon. Changes in the scope or deviations from the pre-defined feedback timelines could affect the cost and schedule of work. Stringent Project Quality Processes are put in place to ensure that all stages of the project are monitored from the QA perspective.


Before the commencement of the project we will establish and provide details of escalation points and procedures for the project.

Find out more about outsourcing software as a service to O2I.

Do you have a requirement for Project Portfolio Management? We can help!

Read about Project Quality Processes at Outsource2india.

Contact Us


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Have specific requirements? Email us at: software.info@outsource2india.com

Our Customers
  • takethatphoto
  • ISAT Video Marketing
  • iTrueque
  • BVC Group
  • Bulzzi
Partner with us - O2I

Our Clients

  • Alcon
  • Redwood E-Learning Systems
    Yale School of Management
  • Loomis
    Data Infinity
    Auto MiddleEast
  • Camnet
  • Eraid
    Financial Planning Association of Australia
  • International Career Institute
    Carole Holding
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Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Our Policy.

Have specific requirements? Email us at: software.info@outsource2india.com

Flatworld Solutions Address


No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043

Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000


116 Village Blvd, Suite 200, Princeton, NJ 08540