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Application Support and Maintenance Services

Outsource Application Support and Maintenance Services

Improve and extend the life of your applications without interrupting operations.

Balance cost and quality of service with our application support and maintenance services.

Operational hiccups in business-critical application systems incur unnecessary costs and push customers towards your competitors. Balancing this demand in-house can be challenging, given the significant resources and expertise involved. This is where our professional application support and maintenance services can prove invaluable. We offer proactive monitoring and swift incident management, ensuring your solutions exhibit secure, fault-free operation and fast performance.

Our impressive capability stats include hotfix deployments within 8 hours, minor app upgrades within seven days, responses to 90% of calls in under 40 seconds, and an application user satisfaction rate of over 97%. We have help desk systems to prioritize, document, and route support issues. Besides supporting clients at scale, we adhere to compliance metrics and Service Level Agreements. This allows us to deliver secure, easy-to-expand application maintenance services that boost agility and ensure consistent user experience.

Outsource app support and maintenance services to prepare your enterprise for unexpected disruptions and stay operational.

App Support and Maintenance Solution We Offer

By entrusting these critical tasks to a specialized service provider like us, you can focus on your core competencies and strategic initiatives. We monitor, update, and optimize your applications, resulting in improved performance, reduced downtime, and enhanced user experience. Additionally, outsourcing provides access to advanced tools and technologies, keeping you at the forefront of innovation. Utilizing external expertise, you can also achieve cost savings, as they avoid the expenses associated with maintaining an in-house support and maintenance team.

Explore the comprehensive range of app support and maintenance services we offer:

  • Application Monitoring Service

    Reactive Support and Maintenance Services

    Our application monitoring service provides real-time monitoring of your applications, ensuring optimal performance and availability. We proactively identify and address potential issues before they impact your business operations. Such constant monitoring of your applications minimizes downtime, improves system reliability, and enhances user experience, resulting in increased productivity and customer satisfaction.

  • Incident Management Service

    Incident Management Service

    We swiftly respond to application-related issues, minimizing their impact on your business. Our dedicated team follows strict incident management protocols, ensuring timely resolution, effective communication, and minimal disruption. We prioritize incident resolution to ensure your applications are up and running smoothly, allowing you to focus on your core business activities.

  • Regular Updates and Patch Management

    Regular Updates and Patch Management

    Keep your applications updated with the latest features, enhancements, and security patches. We handle the entire update process, ensuring seamless integration and minimal disruption to your operations. By keeping your applications current, we enhance functionality, improve performance, and mitigate security risks.

  • Application Enhancement Service

    Application Enhancement Service

    Optimize and improve your applications to meet evolving business needs. Our experienced team evaluates your application's performance, identifies areas for enhancement, and implements tailored solutions. By continuously enhancing your applications, we help you stay ahead of the competition and maximize your business opportunities.

  • Performance Management Service

    Performance Management Service

    Ensure your applications deliver optimal performance and meet your performance objectives with our performance management solutions. We conduct thorough performance analysis, identify bottlenecks, and implement performance optimization techniques. Improvement in application performance enhances user satisfaction, increases productivity, and drives business growth.

  • Database Maintenance Service

    Database Maintenance Service

    Our database maintenance service ensures the smooth functioning and optimal performance of your databases. We handle tasks such as data backups, data integrity checks, performance optimization, and security management. By ensuring the integrity and availability of your data, we enhance data-driven decision-making, improve operational efficiency, and minimize data-related risks.

  • Compliance Management Service

    Compliance Management Service

    Navigate complex regulatory frameworks and ensure your applications adhere to industry-specific standards with our compliance maintenance support. We conduct compliance audits, implement necessary controls, and provide ongoing compliance monitoring. By maintaining compliance, we mitigate legal and reputational risks, build trust with stakeholders, and ensure the security and privacy of sensitive data.

  • Application Evolution

    Application Evolution

    Our application evolution service focuses on evolving your applications to keep pace with changing business requirements and technological advancements. We analyze your application architecture, identify areas for improvement, and implement strategic changes. By evolving your applications, we enhance scalability, increase flexibility, and future-proof your technology investments.

  • Application Security Management

    Application Security Management

    Our application security management service ensures the protection of your applications against potential security threats. We conduct comprehensive security assessments, implement robust security measures, and provide ongoing monitoring and incident response. By safeguarding your applications, we protect your critical data, maintain customer trust, and mitigate the risk of cyber-attacks.

  • Deployment Design and Implementation

    Deployment Design and Implementation

    Deploy your applications across different environments easily with our deployment design and implementation support. We design and implement deployment strategies, configure necessary infrastructure, and conduct thorough testing to ensure a smooth transition. By streamlining the deployment process, we minimize downtime, improve operational efficiency, and accelerate time to market.

  • User Support and Helpdesk Services

    User Support and Helpdesk Services

    Our user support and helpdesk services provide reliable assistance to your end-users, addressing their queries, troubleshooting issues, and providing guidance. We offer multi-channel support, including phone, email, and chat, ensuring prompt and effective resolution of user concerns. By delivering exceptional user support, we enhance user satisfaction, increase productivity, and foster positive user experiences.

  • Documentation and Knowledge Management

    Documentation and Knowledge Management

    Maintain comprehensive documentation and ensure effective knowledge sharing for your applications with our expert support. We create detailed documentation, user guides, and knowledge bases, enabling users to access information and troubleshoot common issues. Facilitating knowledge transfer improves user self-sufficiency, reduces support requests, and enhances overall efficiency.

  • Quality Assurance and Testing

    Quality Assurance and Testing

    Our quality assurance and testing service ensures the reliability, functionality, and performance of your applications. We conduct comprehensive testing, including functional, performance, and security testing, to identify and resolve any potential issues. Maintaining the quality of your applications enhances user experience, reduces system failures, and protects your brand reputation.

    The application support services we provide to ensure your systems perform optimally can be generally categorized as follows -

    • Preventive application support and maintenance
    • Perfective application maintenance
    • Reactive application support and maintenance
    • Adaptive application maintenance and support

Our Approach to Application Support and Maintenance


01. Acknowledgement

Our dedicated team is on standby 24/7 to promptly address any glitches affecting your system's performance.


02. Response

Upon complaint receipt, our technical specialists perform an in-depth analysis to identify the root cause of the issue.


03. Issue Resolution

Once the issue is identified, our team works relentlessly to devise the most suitable solution.


04. Execution

After validating that the solution effectively fixes the issue, we implement it adhering to strict protocols and comprehensive testing.


05. Update

We ensure transparency by providing detailed reports on the identified problem, the implemented solution, and an updated user manual.


06. Review

We track all reported problems and utilize customer feedback to determine and implement potential improvements to your applications.

Technologies We Use

At O2I we are committed to helping our customers carry on business with minimal disruption. To this end, we provide continuous training on powerful technologies that are available in the market. To enable your systems to have maximum uptime, our team uses these technologies and more -

ServiceNow Jira Salesforce Magento Power BI Microsoft Dynamics 365 Azure Python PHP .NET AngularJS Vue.js Xamarin Cordova Flutter PWA Oracle SQL Server Google Cloud SQL Amazon DynamoDB Azure Blob Storage

Industries We Serve

Telecom Telecom
Media & entertainment Media & entertainment
Travel & Hospitality Travel & Hospitality
Hotel ManagementHotel Management
Banking and FinancialBanking and Financial
Education Education
Customer Brokerage Customer Brokerage
Healthcare Healthcare
Insurance Insurance
Retail Retail
Manufacturing Manufacturing
Oil & Gas Oil & Gas
Logistics and Transportation Logistics and Transportation

What Makes Us the Preferred Provider of App Support and Maintenance Services?

Entrusting your app support and maintenance needs to an experienced application support and maintenance company like ours assures strategic support. We have consistently ensured maximum application availability for businesses across various industries. Here are a few reasons that set us apart -

  • Expert Team

    Our team consists of highly skilled, trained, and experienced developers who are proficient in delivering prompt and effective app support and maintenance services across diverse businesses.

  • Data Security Assurance

    As an ISO/IEC 27001:2013-certified and GDPR-compliant organization, we prioritize project data protection and client confidentiality by implementing multi-layered security protocols to prevent and mitigate data breaches.

  • State-of-the-art Infrastructure

    We have modern, spacious offices equipped with advanced tools and hardware, complemented by access to cutting-edge software and technologies.

  • Global Delivery Centers

    As a top-tier application support and maintenance service provider, our ten global delivery centers enable us to deliver services from a location that best suits your preferences.

  • Scalability

    Our application assessment and audit services are designed to scale seamlessly to accommodate additional applications, locations, or employees as needed.

  • Dedicated Support

    Upon partnering with us, you will be assigned a dedicated project manager, serving as your single point of contact for all queries and concerns.

  • Cost Efficiency

    We offer high-quality services at affordable rates, underlining our commitment to delivering superior value to our customers.

Additional Services You Can Benefit From

Software Maintenance Services

Ensure your software systems function optimally at all times with our software maintenance services, including regular updates, debugging, and performance enhancements.

WordPress Maintenance Services

We offer WordPress maintenance services, including regular updates, security checks, backups, and site optimization.

Website Maintenance Services

Our website maintenance services ensure that your website is always up-to-date, secure, and functioning at its best.

Custom Application Development Services

Develop custom applications, including CRM systems and complex enterprise resource planning systems, with our professional services.

IT Help Desk Services

Our IT help desk services offer your business a single point of contact for resolving technical issues swiftly and efficiently.

Web Development Services

We provide professional web development services to create attractive, user-friendly, and responsive websites.

E-commerce Development Services

We offer e-commerce development services to create robust online stores that provide a seamless shopping experience for your customers.

CRM Development Services

We provide CRM development services to help you better manage your customer relationships and streamline sales and marketing.

Client Success Stories

Case Study on Development and Technology Support to an Australian Client

Unparalleled Holiday Development Expertise and Technology Support Delivered to an Australian Client

Outsource2india provided a managed services model to enhance the client's capabilities to deal with the technical support required during the holidays.

Read more
Case Study on MS Office 365 Setup and Migration Support for Mortgage Lender

Robust MS Office 365 Setup and Migration Support to a Mortgage Lender

Read the case study to understand how a mortgage lender received O2I's help in getting MS Office 365 configured from scratch and data migrated to the new platform for better productivity at affordable rates.

Read more


I am really impressed by the quality of services I received from O2I. They were right on schedule, charged reasonable prices, were professional and courteous in dealings, and delivered items well before time. I have got a good e-commerce site for my products. My revenue has increased because of you, and I will definitely use your services again. Thank you!

General Manager,
Skoolsports Equipment Pty. Ltd.
More Testimonials »

Outsource Application Support and Maintenance Services - USA, Europe

We offer comprehensive solutions to ensure the optimal performance and continuous availability of your critical applications. So, you can focus on your core business activities while we handle the technical intricacies. With a commitment to delivering high-quality services, we strive to exceed client expectations while keeping costs optimized. Our flexible engagement models and various support options are tailored to meet your business requirements. This approach has helped us build long-term partnerships with our clients, providing ongoing support and continuous improvement for their applications. We allocate dedicated project managers to every client, ensuring personalized attention and effective communication throughout the engagement.

Ready to discuss your application support and maintenance needs? Let us help you drive efficiency, enhance app performance, and eliminate downtime.

Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Frequently Asked Questions (FAQs)

What do Application Support and Maintenance (ASM) services include?

Application Support and Maintenance (ASM) Services encompass a comprehensive suite of practices aimed at supporting, maintaining, and enhancing software applications, systems, and infrastructure within an organization. The ultimate goal is to maximize performance, availability, and usability, thereby minimizing downtime and amplifying productivity.

How to choose the right partner for outsourced application support and maintenance?

Choosing the right ASM service provider involves a careful evaluation of their industry-specific expertise, technical prowess, service scalability, security protocols, and the quality of their customer service. It's also beneficial to assess their performance history and reviews from previous clients.

Why should I consider outsourcing Application Support and Maintenance?

Outsourcing ASM services allows businesses to leverage specialized skills, reduce operational expenditures, and free up time to concentrate on key business functions. Moreover, it guarantees that applications are managed and maintained by experts, thus minimizing downtime and enhancing operational efficiency.

What problems do ASM services tackle?

ASM services tackle a variety of issues, from software glitches and usability challenges to system performance issues and application downtime. Additionally, they undertake updates, enhancements, and preventive maintenance tasks to ensure optimal application performance.

How to connect with your support team when I require help?

Our dedicated support team is accessible through multiple channels including email, phone, and our online support portal. For personalized service, we also assign a dedicated account manager to each client.

Do you offer continuous support to ensure uninterrupted functioning of applications?

Indeed, we provide 24/7 support to ensure your applications are always operational. Our support team is on standby at all times to address any issues that may occur.

What security measures do you follow to safeguard client applications?

We place utmost importance on security, employing stringent security measures such as secure coding practices, regular vulnerability evaluations, and security audits. Furthermore, we adhere to industry-standard security protocols to safeguard your applications.

How much do outsourced ASM services cost?

The costs for ASM services can vary, primarily depending on the complexity of the application, the level of support required, and the selected service model. We offer a variety of pricing options to cater to a wide range of business needs.