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ServiceNow IT Business Management

Outsource ServiceNow ITBM

Simplify and Transform Your Business's IT Processes!

Unleash the utmost potential of IT to automate workflows, reduce costs, and optimize your business's overall performance and productivity with our ServiceNow ITBM Services.

In this fast-paced business environment, ensuring IT infrastructure's smooth and hassle-free functioning is critical to driving a successful business. However, aligning IT processes with your business's objectives can be challenging. This is where ServiceNow IT Business Management Services comes into play!

With over two decades of experience in the industry, our team of qualified experts has the understanding and technical know-how to offer a sustainable competitive advantage to our clients. With our custom-made IT solutions, we assist our clients with real-time visibility into IT operations, enhanced collaboration, and data-driven decision-making to upgrade their business operations' overall efficiency and productivity at reduced costs.

Accelerate Your Business's Agility to Deliver Exceptional Services to Customers!

ServiceNow IT Business Management Solutions We Offer

Implement a robust ServiceNow ITBM strategy to stay ahead of your competitors. Identify, prioritize, and fulfil your business's IT needs to elevate your service delivery and customer satisfaction with our experts. Our services include -

  • ServiceNow Demand management

    ServiceNow Demand management

    Streamline your IT and business requests to ensure accurate forecasting of the demand for your products and services with our ServiceNow demand management services.

  • ServiceNow Problem Management

    ServiceNow Problem Management

    Partner with us to lower downtime, enhance the impact and appeal to customers, and improve your business's overall IT service delivery and efficiency.

  • ServiceNow Project Portfolio Management

    ServiceNow Project Portfolio Management

    Optimize IT investment, prioritize initiatives, and deliver beyond-satisfaction outcomes to clients with our comprehensive ServiceNow Project Portfolio Management Solutions.

  • ServiceNow Contract Management

    ServiceNow Contract Management

    Take our assistance to improve visibility into contract data, eliminate risks, reduce contract lifecycle times, and improve compliance.

  • ServiceNow Portfolio Management

    ServiceNow Portfolio Management

    By partnering with a ServiceNow ITBM company like ours, you can leverage the expertise of highly-trained experts and latest technology to boost productivity and efficiency of your business.

  • ServiceNow Patch Management

    ServiceNow Patch Management

    Prevent data breaches, reduce security risks, and ensure utmost compliance with regulatory standards with the assistance of our well-trained experts.

  • ServiceNow IT Financial Management

    Time Tracking

    Employ our professional expertise to automate your business's workflows and achieve operational efficiency in processes.

  • Time Tracking

    Time Tracking

    Leverage the expertise of our professionals to refocus on your business's core competencies while ensuring the optimum efficiency of your resources and infrastructure.

  • Application Portfolio

    Application Portfolio

    Get access to the latest tools and infrastructure along with professional expertise to boost the efficiency and productivity of your business's workflows.

  • Performance Analysis

    Performance Analysis

    Employ our expertise to get accurate and detailed insights and recommendations to enhance your business's overall efficiency and productivity.

  • ServiceNow Service Resource Management

    ServiceNow Service Resource Management

    Obtain flexibility to boost your business's scalability with our comprehensive ServiceNow Resource Management services.

  • ServiceNow Marketing Service Management

    ServiceNow Marketing Service Management

    Partner with our highly experienced professionals to track, monitor, and enhance the overall performance and efforts of your business's marketing strategies.

  • ServiceNow Quality Management System
  • ServiceNow Innovation Management
  • ServiceNow Service Portfolio Management
  • ServiceNow Windows Patch Management
  • ServiceNow Learning Management
  • ServiceNow Content Management
  • ServiceNow Request Management
  • ServiceNow Capacity Management
  • ServiceNow Configuration Compliance
  • ServiceNow Cost Management
  • ServiceNow Management Team

Process We Follow for our ServiceNow IT Business Management

Get an overview of our stringent step-by-step process of ServiceNow ITBM implementation.

Gathering the Client's Requirements

First and foremost, our ServiceNow experts focus on understanding the client's workflow and getting a detailed understanding of goals and expectations from the project.

Creating Customized Workflows

As the second step, our team determines the ideal roadmap for redesigning and customizing IT processes through data migration and integration.


As the final step, our team launches the solutions and offers training and support solutions to clients to help them enjoy hassle-free benefits of the platform.

Benefits of ServiceNow IT Business Management

By bringing visibility into your IT processes and helping you gain control over your software development, ServiceNow ITBM services help you -

 Lower Down Your IT Expenses
 Abandon Irrelevant Apps and Processes
 Better align your IT operations
 Reduce Time to Market
 Improve Your Business Strategies and Planning
 Increase Business Outcomes

Additional Services We Offer

Why Choose us as your ServiceNow IT Business Management Service Provider?

Our ServiceNow IT business management services will give you enhanced visibility and control over your IT processes. Read on to learn more about a host of benefits that our clients enjoy by partnering with our solutions.

  • Structured Process

    Our highly-qualified professionals have the technical know-how to implement streamlined IT processes for clients. This helps us offer our clients quick and efficient solutions, leading to optimum customer satisfaction.

  • Years of Expertise

    Our ServiceNow ITBM team has over two decades of experience providing quality-rich ITBM consultation and implementation services to big-ticket clients, offering them the utmost operational efficiency in workflows.

  • High-quality Services

    As an ISO-certified ServiceNow ITBM service provider, our team focuses on offering quality-rich operational efficiencies and solutions to clients.

  • Tools and Technologies

    Our team of experts is well-equipped with the latest resources, tools, and technologies that equips us in offering our clients optimum quality and error-free implementation solutions.

  • Data Security

    As an ISO/IEC 27001:2022 certified service provider, our team undertakes rigorous security measures to ensure the utmost data confidentiality and compliance with security standards.

  • Quick Turnaround Time

    Ensuring high-quality deliverables in a quick turnaround time is one of our USPs. Thus, if you are looking for rapid implementation of ServiceNow platform, our services can be your one-stop shop.

  • Affordable Pricing Options

    We provide our ServiceNow IT Business Management solutions at competitive prices, assisting you in gaining enhanced value out of your ITBM investment.

ServiceNow Quality Management System

Using existing KPIs, our team leverages ServiceNow operations services to be ahead of trends, avoid bottlenecks, and discover automation opportunities.

ServiceNow IT Operations Management Services

Say no to tedious task overloads with our swift and hassle-free ServiceNow ITOM implementation. Contact us to maximize your IT capabilities at up to 60% lesser costs.

ServiceNow HR Service Delivery Services

Get access to intelligent services and boost employee satisfaction by choosing our expert HR delivery services.

ServiceNow Customer Service Management Services

Streamline customer operations, break down silos, automate processes, and personalize customer engagement with our ServiceNow CSM services

Customer Success Stories

O2I Implemented ServiceNow to Improve Workflow & Catalog for a US-based Client

We Implemented ServiceNow to Improve Workflow & Catalog For a US-Based Client

The US-based client who is a construction conglomerate in Mainland US, a CIO Award winner, and an S&P Index member approached our company to improve the standards of their existing ServiceNow functionalities. Our custom ITSM solution delivered enhanced standardization and efficient consolidation of workflows.

Read more
O2I Provided Corporate IT Training Services to a UK Insurance Provider

We Empowered a Dubai-based Client to Streamline Workflow with Outstanding SN App Integrations

A multinational logistics company in Dubai approached us for IT services. We put together a ServiceNow development team with 10+ years of experience. The team took the time to understand the business requirement and ensured effortless implementations to the client.

Read more


Under tight deadlines and with high expectations, O2I was a pleasure to partner with, on a high-profile political campaign website. Professional, conscientious, and thoroughly competent - I wouldn't hesitate in recommending them to other agencies.

International new-media agency headquartered in Scotland
More Testimonials »

Outsource ServiceNow IT Business Management Services to Us

Being a comprehensive suite of tools, ServiceNow IT Business Management enables big-ticket organizations to optimize and align their IT operations with business objectives effectively. This further helps enterprises improve service with quick and quality-rich deliverables and reduce downtime.

As a leading ServiceNow IT Business Management service provider, we offer a wide range of cutting-edge enterprise solutions to businesses across geographical borders. Powered with the latest tools, technologies, and years of expertise, our team of highly qualified professionals assists clients in transforming their business ecosystems into digitally optimized, efficient operational strategies. A few benefits that you can derive by partnering with our solutions include -

  • Well-organized and efficient IT processes.
  • Enhanced coordination, control, and visibility.
  • Cost-efficient collaboration and communication.
  • Strategic alignment with business goals.

Empower your business with the actual capabilities of ServiceNow IT Business Management with our customized and comprehensive assistance.

Contact Us


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116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Frequently Asked Questions (FAQs)

What are the benefits of using ServiceNow IT Business Management services?

Taking the assistance of a reputed ServiceNow IT business management service provider can provide your business with improved IT workflows, equipping you with better control and informed decision-making.

Why would you need ITBM to be managed by ServiceNow?

ServiceNow ITBM can assist your business with all your critical tasks, ranging from demand, resource, and innovation management to performance analytics and roadmap planning.

How to choose the best ServiceNow ITBM company?

A good ServiceNow ITBM partner enables you to acquire resources for faster implementation throughout, understands and shares the same value, and offers flexible solutions that align with your business goals.

How experienced is our team in offering ServiceNow ITBM services?

With over two decades of experience in the industry, our team consists of well-trained and qualified professionals who aim to deliver quality-rich support solutions to our clients, offering them beyond-satisfaction outcomes.

How to ensure the security of ServiceNow ITBM

Our team of experts follows some of the latest international standards to ensure optimum quality assurance and security compliance in our deliverables.

Do we provide post-support and maintenance?

In order to offer optimum customer satisfaction to our clients, our team of specialists focuses on offering post-support and maintenance solutions to our clients.