IT Helpdesk Services

IT Support Services

Maintain and monitor your IT infrastructure and software with our dedicated IT support outsourcing services

Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.

We are one of the leading IT help desk service providers and provide IT support that help improve end-user experience while ensuring all software and hardware are constantly monitored for changes and errors according to client requirements. Acting as a single point-of-contact, our helpdesk services allow our customers to access IT support-related vital functions such as troubleshooting, guidance for regular and routine IT issues, and capabilities for solving other relevant IT problems.

Our Core IT Help Desk Services

We are a leading IT support service provider. With the help of our extensive IT support, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our outsourced IT support services for global businesses include -

  • Remote IT Support Services

    Remote IT Support Services

    Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following -

    • Remote installation of enterprise software
    • Employee desktop management
    • Remote server monitoring
    • Remote configuration of routers, switches and firewalls
    • OS administration support (MAC, Windows and Linux)
    • Installation of servers and regular maintenance
  • Telecom Support Services

    Telecom Support Services

    It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company's communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following -

      • Functional usage support
      • Installation support
      • Configuration support
      • Email, Chat and Web support
      • Telecom line fault troubleshooting
      • Coordinating with on-field teams for telecom line fault repair
  • On-site Support Services

    On-site Support Services

    There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients' IT systems keep running without any disruption or outages. Our on-site services include -

    • A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support
    • Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.
    • Automated IT Asset discovery
    • Account management and LDAP synchronization
  • Technical Support

    Technical Support

    Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support, we provide the following -

      • Call escalation
      • Call logging
      • Capturing information
      • Communicating scripted solutions
      • Escalation management
      • Database Upgrades
      • Problem diagnosis and isolation
      • Troubleshooting advice
      • Support for multivendor software
      • Advice and guidelines for system usage
      • Server issues
      • Database administration
      • Problem management
      • Stability analysis
      • Break fix activities
      • Hotfix for the Applications
      • Patch updating
  • Value Added Services

    Value Added Services

    We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well -

    • Remote Server Monitoring
    • Internet & WAN Connectivity
    • Web Application Monitoring
    • Email System Monitoring
    • Client-Server Monitoring
    • Antivirus Management
    • Network Administration
    • Application Support
    • Data Operation Management
  • Managed IT Support Services

    Managed IT Support Services

    Our managed IT support services helps clients helps monitor, troubleshoot, maintain, and adapt corporate IT infrastructures.

  • Business IT Support Services

    Business IT Support Services

    We provide thorough project management and business IT support services to small and large companies from across the world.

  • Cloud Support Services

    Cloud Support Services

    Our cloud experts help you migrate your business processes to the cloud and leverage all that the cloud has to offer.

  • IT Consulting Services

    IT Consulting Services

    We have a team of seasoned IT consultants who provide a comprehensive range of IT consulting services to global enterprises.

  • Infrastructure IT Support Service

    Infrastructure IT Support Service

    If you are looking to ensure that your IT infrastructure runs smoothly, we are here to help. We can help you realize the full potential of your infrastructure.

  • Managed Helpdesk Services

    Managed Helpdesk Services

    Our managed helpdesk services can help your firm through continued service improvement process to reduce IT issues and risks.

Our IT Helpdesk Services Process Flow


Raise a ticket and inform us of the issue being faced


Our IT experts will contact you to address your concerns


We first try to solve the issue through self-help channels


For complex issues, our experts guide you on how to proceed


We resolve the issue and close the ticket

Why Choose Our Outsourced IT Support Services?

Our time-tested and skillfully rendered IT helpdesk and maintenance services are offered instantly upon demand, thereby ensuring seamless functioning and smooth workflow in busy organizations. Our exposure to global standards and practices enables us to provide timely protection and support to your IT infrastructure, and we leverage the best IT helpdesk software to provide you the following value-added benefits -

  • SPOC

    A single point of contact for any IT issues ensures all problems are attended to as soon as possible.

  • Security

    Reliable security and confidentiality features for a safe working environment.

  • Custom Services

    Unique services perfectly aligned with your business needs.

  • Quick and Cost-Effective IT Support Solutions

    As a top IT support service provider, we provide our services at highly competitive rates and always deliver within deadlines.

  • Multiple Solutions

    Voice based, web and electronic IT support for multiple platforms.

  • Reporting

    Extensive reporting features including daily reports, as per your requirement.

Additional Services You Can Benefit From

IT Consulting Services

We have a team of seasoned IT consultants who provide a comprehensive range of IT consulting services to global enterprises.

Custom Software Development Services

We provide comprehensive software development services for eacting requirements by using the latest technologies.

Enterprise Software Solutions

Our enterprise solutions are designed to help clients streamline processes and cut costs while boosting productivity and efficiency.

Software Testing Services

Software testing is something our testers work on everyday. We routinely test applications and ensure they are bug free and work flawlessly.

IT Staff Augmentation Services

We help enterprises hire highly experienced software developers on a pro-rata basis with our IT staff augmentation services. Our expert developers are proficient in widely used free and proprietary software platforms.

Mobile App Development Services

Get hybrid, native, or web aps across multiple devices with cross-platform functionality with our mobile app development services.

Customer Success Stories

Case Study on Power BI-based App Developed for Global Firm

We Developed a Robust Power BI-based App to Help a Logistics Operator Analyze Data

We developed a powerful Power BI-based app to help a leading transportation and logistics provider analyze and visualize large amounts of data.

Read more
Case Study on Video Editing App for iPhone and Android

We Developed a Feature-rich and Sophisticated Video Editing App for an App Distributor

We created a custom video editing app according to exacting specifications for Android and iOS for a leading app distributor.

Read more


I want to thank you for the professional way in which you are managing the project and meeting our deadlines.

CEO, Technology Company, UK More Testimonials »

Choose Our IT Support Services Company Now!

We effectively manage your vendor requirements, maintenance costs, and the stability of your IT infrastructure with extreme dedication, allowing you to -

  • Benefit from a substantial ROI for your business
  • Get access to expert infrastructure management services and technologically advanced tools
  • Keep your employees productive while we take care of the backend IT requirements, helping you sail smoothly through interruptions and rectifying all IT related problems

Contact us to outsource IT support and maintenance services and reap the benefits of partnering with a global leader!

Contact Us


Decide in 24 hours whether outsourcing will work for you.


We respect your privacy. Our Policy.

Have specific requirements? Email us at: Info Email

Email Us Info Email
Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems