IT Support Services

Maintain and monitor your IT infrastructure and software with our dedicated IT support outsourcing services

Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.

We are one of the leading IT help desk service providers and provide IT support that help improve end-user experience while ensuring all software and hardware are constantly monitored for changes and errors according to client requirements. Acting as a single point-of-contact, our helpdesk services allow our customers to access IT support-related vital functions such as troubleshooting, guidance for regular and routine IT issues, and capabilities for solving other relevant IT problems.

Our Core IT Help Desk Services

We are a leading IT support service provider. With the help of our extensive IT support, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our outsourced IT support services for global businesses include -

• Remote IT Support Services

  

  Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following -

  • Remote installation of enterprise software
  • Employee desktop management
  • Remote server monitoring
  • Remote configuration of routers, switches and firewalls
  • OS administration support (MAC, Windows and Linux)
  • Installation of servers and regular maintenance

• Telecom Support Services

  

  It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company's communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following -

  • LEVEL 1 SUPPORT
    • Functional usage support
    • Installation support
    • Configuration support
    • Email, Chat and Web support
  • LEVEL 2 SUPPORT
    • Telecom line fault troubleshooting
    • Coordinating with on-field teams for telecom line fault repair

• On-site Support Services

  

  There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients' IT systems keep running without any disruption or outages. Our on-site services include -

  • A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support
  • Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.
  • Automated IT Asset discovery
  • Account management and LDAP synchronization

• Technical Support

  

  Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support, we provide the following -

  • LEVEL 1 SUPPORT
    • Call escalation
    • Call logging
    • Capturing information
    • Communicating scripted solutions
  • LEVEL 2 SUPPORT
    • Escalation management
    • Database Upgrades
    • Problem diagnosis and isolation
    • Troubleshooting advice
    • Support for multivendor software
    • Advice and guidelines for system usage
  • LEVEL 3 SUPPORT
    • Server issues
    • Database administration
    • Problem management
    • Stability analysis
    • Break fix activities
    • Hotfix for the Applications
    • Patch updating

• Value Added Services

  

  We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well -

  • Remote Server Monitoring
  • Internet & WAN Connectivity
  • Web Application Monitoring
  • Email System Monitoring
  • Client-Server Monitoring
  • Antivirus Management
  • Network Administration
  • Application Support
  • Data Operation Management

• Managed IT Support Services

  

  Our managed IT support services helps clients helps monitor, troubleshoot, maintain, and adapt corporate IT infrastructures.

• Business IT Support Services

  

  We provide thorough project management and business IT support services to small and large companies from across the world.

• Cloud Support Services

  

  Our cloud experts help you migrate your business processes to the cloud and leverage all that the cloud has to offer.

• IT Consulting Services

  

  We have a team of seasoned IT consultants who provide a comprehensive range of IT consulting services to global enterprises.

• Infrastructure IT Support Service

  

  If you are looking to ensure that your IT infrastructure runs smoothly, we are here to help. We can help you realize the full potential of your infrastructure.

• Managed Helpdesk Services

  

  Our managed helpdesk services can help your firm through continued service improvement process to reduce IT issues and risks.

Our IT Helpdesk Services Process Flow

Why Choose Our Outsourced IT Support Services?

Our time-tested and skillfully rendered IT helpdesk and maintenance services are offered instantly upon demand, thereby ensuring seamless functioning and smooth workflow in busy organizations. Our exposure to global standards and practices enables us to provide timely protection and support to your IT infrastructure, and we leverage the best IT helpdesk software to provide you the following value-added benefits -

• SPOC

  A single point of contact for any IT issues ensures all problems are attended to as soon as possible.

• Security

  Reliable security and confidentiality features for a safe working environment.

• Custom Services

  Unique services perfectly aligned with your business needs.

• Quick and Cost-Effective IT Support Solutions

  As a top IT support service provider, we provide our services at highly competitive rates and always deliver within deadlines.

• Multiple Solutions

  Voice based, web and electronic IT support for multiple platforms.

• Reporting

  Extensive reporting features including daily reports, as per your requirement.

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Choose Our IT Support Services Company Now!

We effectively manage your vendor requirements, maintenance costs, and the stability of your IT infrastructure with extreme dedication, allowing you to -

• Benefit from a substantial ROI for your business
• Get access to expert infrastructure management services and technologically advanced tools
• Keep your employees productive while we take care of the backend IT requirements, helping you sail smoothly through interruptions and rectifying all IT related problems

Contact us to outsource IT support and maintenance services and reap the benefits of partnering with a global leader!