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ServiceNow Customer Service Management Services

Outsource ServiceNow Customer Service Management Services

Streamline customer operations, break down silos, automate processes, and personalize customer engagement with our ServiceNow CSM services

Customer service management includes the orchestration of tasks between IT groups, back-office departments, operation teams, customer support staff, and end users. The effectiveness of your customer service support depends on how well you streamline and automate these processes to cut costs and reduce the resolution time. Need help with automated workflows and multi-channel support?

A certified ServiceNow partner like us can help you make the most of CSM features like case management, knowledge management, customer feedback, communities, and surveys. Also, our experts rely on tools of the trade like predictive intelligence, performance analytics, reports, dashboards, and continual improvement management to ensure quality outcomes. Reach out to our experts today to deliver a friction-free customer experience at up to 40% lesser costs.

Our ServiceNow CSM Services

Our comprehensive solutions leverage features like service catalog, agent workspace, advanced work assignment, and reporting and analytics to ensure top-notch outcomes. Our offerings include -

  • CSM Consulting Services

    CSM Consulting Services

    We help our clients make the most of their CSM implementation and provide workflows and solutions that help them succeed. Take our omnichannel customer support as an example; our experts help automate product monitoring; they also address customer issues across different channels like e-mail, phone, web, etc.

  • CSM Customization Services

    CSM Customization Services

    Are you looking for ways to add additional options to personalize ServiceNow CSM implementation? Our experts can help you achieve optimal visual workflow and automation with no-code, rule-based processes that align with your corporate identity.

  • CSM Integration with Other Systems

    CSM Integration with Other Systems

    Need help harnessing the full power of your CSM platform and modules? We can help you integrate with systems like SAP, SolarWinds, NetSuite, and more. Reach out to us to manage cases effectively and on the go!

  • CSM Development Services

    CSM Development Services

    Need help with managing proactive customer service operations? Leverage our best-in-class CSM development services; our experts offer clients easy, efficient, and elegant customer support solutions that help reduce response time, increase first contact resolution rate, and improve interdepartmental collaboration rate.

  • CSM Support and Maintenance

    CSM Support and Maintenance

    Our seasoned CSM module experts are always at hand to support you through your ongoing use of the ServiceNow Customer Service Management solution. We leverage the latest tools and technologies to deliver accurate and error-free services.

Features of ServiceNow Customer Service Management

 Task Intelligence
 Playbooks for Customer Service
 Agent Workspace
 Advanced Work Assignment
 Case Management
 Order Management

Choose Us as Your ServiceNow Customer Service Management Company

Need a real-life sneak peek into our future solution's outcome? Partner with us now for a pilot project before embarking on a full-scale solution implementation. The key indicators of our services include -

  • Flexible Pricing Options

    We provide our customers with cost-effective pricing plans to suit their business needs. We customize prices based on the duration, complexity, and resources used per project.

  • Top-notch Services

    We offer CSM mobile app services, effective customer data management, customer project management, and major issue management to boost your team's productivity.

  • Data Security

    As an ISO/IEC 27001:2022 ISMS-certified firm, we assure you that all the data shared with us is secure and not divulged to any third party.

  • 24/7 Customer Support

    Our customer support, marketing, sales, and project management teams are available round-the-clock to answer your queries.

  • Short Turnaround Time

    We operate through several delivery locations spread across the world. It empowers us to deliver ServiceNow services within a quick span.

  • Skilled Team

    We have some of the most experienced and skilled ServiceNow experts on board who can take care of all your needs.

  • State-of-the-art Infrastructure

    We know the significance of good infrastructure; our offices have access to the best and latest ServiceNow customer service management software and tools with world-class office spaces.

  • Scalable Services

    We can scale up the service ServiceNow customer service management requirements and ramp up the project team size when the client asks for it.

  • Dedicated Manager

    When you partner with us, we will assign you a dedicated manager. This manager will be the single point of contact for all your needs.

Additional ServiceNow Services We Offer

ServiceNow Consulting Services

Our ServiceNow advisory services help unify and digitize organizations; it helps them find smarter, better, and faster ways to operate workflows.

ServiceNow Security Operations

Leverage our SecOps services to your existing security tools. We can help you prioritize and respond to vulnerabilities and security incidents faster.

ServiceNow IT Service Management

Empower your internal team to self-solve issues, raise questions, and get access to accurate information with our ServiceNow ITSM services.

ServiceNow IT Operations Management

Our ITOM support services help organizations gain visibility across infrastructure, maintain service health, and optimize cloud spends.

ServiceNow Managed Services

Leverage our advisory, implementation, and support services to accelerate your business growth.

ServiceNow Implementation Services

We are a trusted ServiceNow services partner with a rich domain experience. Leverage our certified consultants and dedicated implementation team today!

ServiceNow Custom Application Development

We help manage the entire lifecycle of your applications from creation to deployment! Our experts identify high-value use cases; they define the process and design the prototype.

ServiceNow IT Business Management

Align work to your business priorities with our ITBM services. We deliver enterprise agility for better business resources.

Customer Success Stories

O2I Implemented ServiceNow to Improve Workflow & Catalog for a US-based Client

O2I Implemented ServiceNow To Improve Workflow & Catalog For a US-Based Client

The client who is a construction conglomerate in Mainland US is also a CIO Award winner and an S&P Index member. They approached O2I to improve the standards of their existing ServiceNow functionalities. Our custom ITSM solution delivered enhanced standardization and efficient consolidation of workflows.

Read more
O2I Provided Corporate IT Training Services to a UK Insurance Provider

O2I Provided Corporate IT Training Services to a UK Insurance Provider

O2I was approached by a UK insurance provider who wanted us to provide IT training to their staff as well as handle existing mission critical tasks so that their IT teams can gradually take over the operations.

Read more


We have worked with Outsource2india on various projects, and find that they provide quality service and expertise for our programming needs. It is rare to find a service provider with such professional consistency - they are a valued service provider to our business!

Software Services and Advertising Company, South Africa
More Testimonials »

Outsource ServiceNow Customer Service Management Services to Us

We are a premier-level ServiceNow partner with rich industry experience in consultation, implementation, integration, and custom app development. Our support services help our clients cut customer support response time and increase first contact resolution rate. Our clientele includes global enterprises and Fortune 500 companies in 160+ countries. Leverage our ServiceNow CSM solutions to -

  • Increase customer satisfaction
  • Enhance CSAT and customer retention rates
  • Speed up case resolution rate
  • Provide customers with self-service opportunities
  • Raise product and service awareness

We have rich expertise in all ServiceNow product lines including CSM, ITSM, ITBM, ITOM, HR, and SecOps. Contact us now to request a live demo!

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Our Customers

  • Movement Mortgage
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  • ARI
  • Maximus
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