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Software Maintenance Services

Outsource Software Maintenance Services

Do not Let Software Glitches Eat into Your Productivity!

Discard bug issues, compatibility misalignments, and scaling impediments by trusting our expert software maintenance services maximize functionality and lifespan of your software.

Managing your software doesn't end post-deployment - it's an ongoing journey. A well-maintained software boosts operational efficiency, improves user experience, and aids scalability. Failing to maintain your software can lead to system errors, unsatisfied customers, and revenue losses. That's where our specialized software maintenance services come into play.

Our services are designed to cover all essential areas of software maintenance, including corrective maintenance to fix issues, adaptive maintenance to cater to changing environments, and perfective maintenance aimed at improving performance. Furthermore, we offer preventive maintenance services to anticipate and resolve potential software issues before they affect your operations. This not only minimizes downtime but also significantly improves the user experience. Our predictive analytics capabilities allow us to forecast potential system failures and perform the necessary actions to prevent them.

We take immense pride in our team of experienced software engineers who use state-of-the-art tools and methodologies to carry out comprehensive system checks. They ensure your software is free from bugs, glitches, and vulnerabilities that may compromise its functionality or security. Our team is adept at carrying out regular updates, patch management, and system enhancements to meet the growing demands of your business.

Our 24/7 support is dedicated to addressing your concerns and queries at any time of the day. We believe in a collaborative approach and work closely with your team to understand your specific needs and deliver customized solutions.

Experience a new level of business productivity where flexibility, scalability, and rapid ROI are more than just goals – they're a tangible reality!

Software Maintenance and Support Services We Offer

We are dedicated to ensuring that your software assets remain reliable, secure, and optimized for peak performance, freeing you to focus on achieving your business objectives. Explore our IR maintenance services and experience the transformative impact of partnering with experts dedicated to your software's success.

  1. Corrective Maintenance Services

    Corrective Maintenance Services

    Experience swift issue resolution with our expertise, designed to minimize downtime and keep your operations running smoothly. Our expert team excels at identifying and promptly rectifying software faults, ensuring minimal disruptions and preserving a seamless user experience. Trust us to keep your software performing at its best.

    • Debugging and Error Correction
    • Fault Repair & Failure Analysis
    • Data Correction & Code Refactoring
    • Software Patching
  2. Adaptive Maintenance Services

    Adaptive Maintenance Services

    We excel in modifying software to accommodate evolving requirements, ensuring your systems remain flexible and perfectly aligned with your dynamic business goals. Count on us to empower your software to thrive in a constantly changing landscape.

    • Software Integration and Customization
    • Software Porting
    • Data Format Conversion
    • Software Upgrade and Optimization
    • Security Updates
  3. Perfective Maintenance Services

    Perfective Maintenance Services

    Incorporate our efficient software support services to enhance functionality and improve user satisfaction. Our proactive approach involves refining your software to address inefficiencies and optimize performance. By choosing us, you ensure your software operates at its peak, delivering enhanced functionality and increased user efficiency.

    • 'Ongoing App Enhancement
    • Adding New Features
    • Modifying Existing Features
    • Technical Improvements
    • Performance Monitoring and Optimization
    • Improving User Improvement
  4. Preventive Maintenance Services

    Preventive Maintenance Services

    We incorporate proactive measures to safeguard your software against potential issues, minimizing the risk of disruptions to your operations. Our dedicated team employs continuous monitoring and timely updates to fortify your software's resilience. Count on us to keep your systems running smoothly, reducing downtime and ensuring uninterrupted business continuity.

    • Backups and Recovery
    • Disk Cleaning and Defragmentation
    • Database Maintenance
  5. Emergency Maintenance Services

    Emergency Maintenance Services

    We understand that swift action is paramount, and our 24/7 support is geared towards rapidly addressing critical software issues. With our expert team at your side, you can trust us to minimize the impact on your business, ensuring uninterrupted operations even during unforeseen emergencies.

  6. Routine Maintenance Services

    Routine Maintenance Services

    We prioritize the reliability and efficiency of your software by implementing regular updates, conducting thorough security checks, and optimizing performance. With our dedicated approach, your software remains in peak condition, ensuring uninterrupted operations and peace of mind for your business.

  7. Operational Maintenance Services

    Operational Maintenance Services

    We specialize in streamlining the operational aspects of your software to align seamlessly with your business's daily requirements and long-term objectives. Our dedicated team enhances the software's operating efficiency, ensuring it becomes a robust asset tailored to your unique needs.

Types of Maintenance Services We Offer

  • Web Application Maintenance Services

    Ensure your web applications remain secure, up-to-date, and perform at their best with our expert maintenance services.

  • Mobile Application Maintenance Services

    Keep your mobile apps running smoothly and free of bugs with our comprehensive IT support and maintenance services.

  • Android Application Maintenance Services

    We specialize in maintaining and optimizing android apps to provide seamless user experiences and functionality.

  • iOS Application Maintenance Services

    Trust our software maintenance and support services to enhance your iOS apps, ensuring they stay compatible with the latest Apple updates and standards.

  • Discover Our Software Maintenance Taskforce

    To offer seamless solutions through our professional software maintenance services, we assemble an array of IT specialists, each playing a vital role in ensuring the success of your project. This multi-talented lineup includes -

    • Help Desk Specialists

      These experts handle user queries, address common issues like password problems, and ensure efficient escalation for complex cases.

    • Application Support Engineers

      They continuously monitor software health, tackle performance issues, handle configuration matters, and dig into log files for in-depth issue analysis.

    • Software Developers

      These professionals dive into code and databases, fixing issues, creating new components, implementing customizations, and conducting unit testing.

    • Test Engineers

      Responsible for diverse testing types, such as functional and regression testing, ensuring software quality and security post-updates.

    • DevOps Engineers

      They automate update processes through CI/CD, manage server configurations, optimize cloud services, and troubleshoot infrastructure issues. This well-rounded team ensures seamless software maintenance and evolution.

    Discover Our Software Support and Maintenance Service Model

    Our software maintenance outsourcing solutions are designed to offer comprehensive benefits that meet your software needs. Our model focuses on excellence, efficiency, and cost-effectiveness, ensuring your software remains secure, up-to-date, and optimized for peak performance. Explore our service model to learn how we can empower your business through reliable software support and maintenance.

    In-house Maintenance and Support

    Pros -

     Full control over the team.
     Direct management of processes.
     Tailored to your specific needs.

    Cons -

     Potential lack of relevant talents.
     High cost of maintaining an in-house team.

    In-house Management and Outsourced Resources

    Pros -

     A balanced mix of control and cost optimization.
     Direct management of in-house team.
     Cost-effective approach.

    Cons -

     Challenges in establishing smooth cooperation between in-house and outsourced teams.
     May require additional coordination efforts.
     Potential issues with communication and alignment.

    Fully Outsourced Maintenance and Support

    Pros -

     Access to external expertise.
     Reduced workload for your IT team, allowing them to focus on core tasks.
     Cost reduction.

    Cons -

     Reduced control over the team.
     Dependency on external vendor.
     Some risks associated with unreliable vendors.

    Process We Follow for Our Software Maintenance Services

    We modify our processes to suit the specifics of your supported software and its underlying infrastructure. Our software support and maintenance processes include -


    01. Requirement Collection

    We begin by understanding your specific software needs and goals, ensuring a clear roadmap for maintenance.


    02. Program Analysis

    Our experts comprehensively analyze your software's architecture, codebase, and functionality, identifying existing issues and areas for improvement.


    03. Maintenance Proposal

    We present a customized maintenance proposal outlining recommended actions, scope, timelines, and costs, ensuring complete transparency.


    04. Stability Evaluation

    We assess your software's underlying infrastructure to guarantee ongoing stability and scalability, optimizing server performance and database efficiency.


    05. Software Testing

    Rigorous testing is conducted to detect and resolve bugs, glitches, and security vulnerabilities, ensuring your software runs seamlessly and securely.


    06. Release and Reporting

    Once all tasks are completed and thoroughly tested, we release the optimized software, providing detailed reports on work done, issues resolved, and performance enhancements achieved.

    Industries We Cater To

    Media & entertainmentMedia & entertainment
    Travel & HospitalityTravel & Hospitality
    Hotel ManagementHotel Management
    Banking and FinancialBanking and Financial
    Customer BrokerageCustomer Brokerage
    Threat AnticipationThreat Anticipation
    oil & Gasoil & Gas
    Logistics and TransportationLogistics and Transportation
    Public servicesPublic services

    Why Choose Us as Your Software Maintenance Company?

    With over two decades of experience in the industry of maintenance and support in software development, we stand as your trusted partner, offering tailored solutions to assist businesses in elevating ROI. When you choose us as your software maintenance service provider, you gain access to a range of compelling benefits that set us apart.

    • Flexibility

      We pride ourselves on being adaptable, ensuring our solutions seamlessly align with your evolving requirements. Whether you need ongoing maintenance, periodic updates, or critical issue resolution, our services flex to suit your demands.

    • Timely Service

      When you partner with us, expect timely and efficient service delivery. We take pride in our responsiveness, whether addressing your queries, resolving bugs and errors, or providing technical assistance. Your software's seamless operation remains our top priority, with swift and effective solutions always at the forefront.

    • End-to-End Support

      We offer comprehensive, all-inclusive support, covering every facet of software maintenance. From routine updates to intricate issue resolution, we've got you covered, ensuring your software remains in peak condition.

    • Customized Options

      We understand that software support requirements can vary significantly from one customer to another. That's why we keep our doors open and our services highly customizable. Whether you're a startup or an enterprise, we tailor our solutions to fit all sizes.

    • Quality Assurance

      We implement rigorous quality assurance processes to ensure your software operates at its best. From thorough testing to continuous monitoring, we leave no room for compromises regarding the quality of your software.

    • Cutting-edge Tools and Technologies

      We leverage the latest advancements in software maintenance tools and technologies to keep your systems up-to-date and highly efficient. Our team is well-versed in using innovative tools that enable us to proactively address issues, streamline processes, and ensure your software remains at the forefront of technology.

    • Expertise

      Our seasoned team boasts a wealth of expertise in software maintenance. With years of hands-on experience and a deep understanding of industry best practices, we have the knowledge and skills needed to tackle even the most complex software challenges.

    • Cost-Effective Pricing Structure

      We recognize the importance of budget-conscious decisions in today's competitive landscape. Our cost-effective solutions deliver exceptional value without compromising on quality, allowing you to allocate your resources wisely.

    Types of Maintenance Services We Offer

    Application Maintenance and Support Services

    Take the assistance of our experts to free up your team to focus on innovation while we handle updates, security, and issue resolution, guaranteeing seamless performance and user satisfaction.

    WordPress Maintenance Services

    Leverage our expertise to ensure regular updates, plugin management, and backups, reducing the risk of downtime and security breaches while you concentrate on your content and business growth.

    Website Maintenance Services

    Let our specialists handle routine updates, security checks, and content changes, leaving you time to focus on your core business, enhance user experience, and boost online visibility.

    Ecommerce Website Maintenance Services

    By outsourcing maintenance, you can stay competitive, manage product listings, secure transactions, and address technical issues while growing your e-commerce business.

    Web Development Services

    Benefit from our expertise to build responsive, user-friendly websites that engage your audience and boost your online presence, freeing you to concentrate on your core operations and business goals.

    Mobile App Development Services

    gain access to skilled developers, ensuring your app is built efficiently, adheres to industry standards, and provides a seamless user experience while you focus on your app's success and marketing.

    Ecommerce Development Services

    We design and build secure, user-friendly platforms that enhance customer engagement and streamline your sales process, letting you concentrate on growing your e-commerce business.

    IT Staffing Services

    Partner with our expertise to get access to a pool of skilled professionals, saving you time, effort, and resources so you can focus on your core competencies and business growth.

    Customer Success Stories

    O2I Provided FTE Solution to a Reputed Software Company

    Empowering Real Estate Excellence: Workday Support for a US Real Estate Leader

    Partnering with a US real estate leader, we delivered game-changing Workday support. Our tech-savvy team seamlessly joined their in-house unit, orchestrating a holistic Workday implementation revolutionizing real estate operations.

    Read more
    Case Study on Property Management System Revamping

    Modernizing Property Management: How We Transformed Operations for a Real Estate Entrepreneur

    As trusted partners, we revitalized a real estate entrepreneur's operations through innovation and modernization. Our streamlined property management system enabled them to reach new heights of efficiency and success.

    Read more

    Outsource Software Maintenance and Support Services to Us


    We have worked with O2i on various projects and find that they provide quality service and expertise for our programming needs.

    Software Services and Advertising Company, South Africa
    More Testimonials »

    At O2I, we specialize in providing top-tier software maintenance services that propel your business forward. By choosing us as your software maintenance and support company, you gain access to a wealth of expertise and a dedicated team that is solely focused on ensuring the seamless performance, security, and longevity of your software assets.

    Our engineers are proficient in addressing software defects and implementing necessary corrections swiftly. We ensure that your software can seamlessly keep up with changes in the operating environment, whether it's hardware updates or system software upgrades. We also focus on perfective maintenance, introducing improvements in the system and refining functionalities for better performance and usability. Our technical prowess also extends to ensuring software compliance with the latest industry standards and regulations. We routinely perform code optimization and refactoring to improve the efficiency and readability of your software, thereby making future maintenance easier and faster.

    By choosing our services, you're not only ensuring the smooth running of your software but also its continuous improvement, relevance, and compliance, ultimately leading to higher user satisfaction and productivity.

    Partner with us to leverage our technical expertise and let us contribute to the longevity and robustness of your software. We're ready to deliver beyond your expectations.

    Contact Us


Decide in 24 hours whether outsourcing will work for you.


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Flatworld Solutions Address


116 Village Blvd, Suite 200,
Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Frequently Asked Questions (FAQs)

What criteria should be prioritized when selecting an ideal software maintenance partner?

In the quest for the perfect software maintenance partner, give precedence to qualities such as industry expertise, years of experience, proven success record, scalability to accommodate your growth, and transparency in communication. Confirm their adaptability to your software's changing needs for a fruitful, enduring partnership.

What advantages does outsourcing software maintenance bring to your business?

Outsourcing your software maintenance can bestow several benefits. It can help in lowering operational expenses, availing specialized expertise, freeing your in-house team to concentrate on core activities, proactively resolving potential issues, and keeping your software abreast with the latest improvements. All these factors contribute to enhancing your business efficiency and competitive edge.

What is the estimated cost of software maintenance?

The cost of software maintenance can fluctuate based on variables like the intricacy of your software, the amount of support required, and the chosen vendor. Generally, it involves a recurring fee, which proves to be cost-efficient in the long haul compared to rectifying severe issues or replacing antiquated systems.

What security protocols do we implement to safeguard your app idea?

We enforce stringent security protocols, including regular system updates, vulnerability scans, data encryption, access management, and secure coding standards. Our team adheres to industry-leading practices to secure your app idea, ensuring its confidentiality and shielding it from potential threats.

Does our software maintenance service incorporate the development of new modules?

While software maintenance primarily concentrates on retaining and enhancing existing functionalities, we can accommodate the development of new modules or features as part of our extended service. This ensures your software continues to evolve in line with your changing requirements.

What procedures are in place if a problem emerges during non-business hours?

We have a 24/7 support system in place to promptly address any critical issues that might arise outside of standard business hours. Our committed team is always on standby to ensure your software maintains optimal performance round the clock. We prioritize minimizing downtime and maximizing your software's uninterrupted performance.