Outsource2india Provided Corporate IT Training Services to a UK Insurance Provider

The Client

Our client is a UK-based top motorcycle insurance provider who is well known for top-notch customer care as well as sound technical expertise.

Client's Requirement & Challenges

The client faced numerous challenges in business and required the help of a well-experienced outsourcing partner who could help solve the following challenges -

• The client did not have an efficient IT resource to handle products and customers using the available application and database
• With the growth in client's business, the complexity of several machine critical servers, applications and database had grown side by side. Thus, making the overall management of the resources less efficient and more complicated
• The client didn't have sufficient manpower to handle the mounting challenge
• The client needed a trustworthy partner who could handle existing tasks as well as augment their IT team

Our Solution

Outsource2india carefully assessed specifics of the client's challenge and proposed the following solution -

• Initially, the client was provided Level 1 (L1) support by O2I's tech support team. We took care of minor troubleshooting ourselves by handling tickets and routing them to a qualified IT professional
• O2I provided round-the-clock tech support by working on weekdays for 15 hours and 9 hours on weekends
• O2I obtained procedural training for ticketing and knowledge on users and system
• The L2 Support teams were ready after the knowledge transfer. O2I provided L2 support to the client as well as increasing the volume of tickets handled from 30% to 90%

Technology Stack

The Results

The project was completed by providing a positive experience to the client. The results demonstrated how the client could avail cost and time benefits by electing Outsource2india to handle tech support. With the completion of the project, the outcome was as follows -

• Every month, 1000+ tickets are handled by O2I's support team, this allowed the client to assign new business-critical projects to their in-house IT teams
• O2I's high-quality solution which adheres to industry standard helped the client to automate manual processes
• The client was provided timely insights which were created using dashboard analytics, rosters, reports, as well as a detailed checklist

Outsource Corporate IT Training Services to O2I - Leader in Software Development

If corporate IT training is what you need, Outsource2india can serve you best which is not only internationally recognized, but also capable of bringing you the best value at cost-effective rates. With several global offices and IT specialists working on diverse client requirements, we have established our presence across the world in 19 years of our existence. With changing time, we have caught up with the know-how of latest licensed software tools to simplify our tasks as well as improve the accuracy of our efforts. We are available 24/7 to help you with any concern anytime, anywhere.

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