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Outsource2india Provided SOA and Web Testing Services to a Leading Financial institution

Case Study on SOA and Web Testing Services

About the Customer

The customer is a financial institution primarily engaged in offering financial products like personal loans, mortgages, refinancing of student loans, etc. online. They have branches in several locations and have already helped numerous graduate professionals to refinance and consolidate more than $2 billion in private and federal school loans. Their aim is to provide seamless, customized experiences with a combination of digital innovation, transparency, and security for delivering loans at attractive rates.

Business Challenges

Our team of web testing experts had to face the following challenges during the project -

  • The customer had an existing website, but the previous developer had not tested it properly, and it ended up having several bugs. Consequently, the customer outsourced this project to Outsource2india
  • The previous developers had no standardized process or QA team, and merely conducted testing at irregular intervals
  • Our team had no access to test cases or documents because there weren't any
  • JIRA, the software that tracks issues was used by the previous company, however, there were just one-line descriptions which were not helpful at all
  • Just hours before the product was released, many issues were logged
  • For every release, the testing was to be completed in 3 days' time

The Solution

After carefully analyzing the client's requirements, our team provided the following services -

  • The team at Outsource2india created a team dedicated to the testing of the Student Loan Refinancing process
  • They created a standardized process for QA, and applied it to all the tickets raised in the JIRA software, and only then released them
  • Our team of testers integrated the PractiTest tool with JIRA and used it for seamless management of the testing process
  • We provided suggestions for making the process even smoother – like overhauling the STLC, or software testing life cycle workflow in JIRA

The Result

The QA process put in place by Outsource2india for testing of the JIRA tickets is in use, and all the data and results are recorded in the PractiTest tool. The testing time has been increased to 5 days, as around 60 tickets are scheduled to be released; this means that sufficient time is available to analyze tickets and review each case. The JIRA workflow redesign will result in hassle-free STLC workflow – and the number of errors is almost zero. The smooth functioning of the website allows the customer to provide enhanced UX to their borrowers.

Outsource SOA and Web Testing Services to Outsource2india

Outsource2india has been a leading provider of SOA and web testing services in India and a plethora of other software testing services to clients around the globe. Our team comprises some of the most talented and skilled web testing experts who can cater to any of your needs within a quick time. We leverage some of the best and latest web testing tools and technologies to deliver error-free services to the client. If you have a similar requirement, then feel free to get in touch with us today!

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