O2I Developed AI-enabled Bilingual Healthcare Live Chat App to Elevate Patient Care

The Client

The client we served is a reputed technology developer who mainly served clients in the pharmaceutical and healthcare sectors. They focused on building a custom solution that aimed to enhance communication and coordination among healthcare communities for the collective good of society.

Client's Requirement

The client's agenda was to have a live chat app developed for providing patient education by touching upon methods to control chronically elevated iron levels. They wanted the app designed for regular users and requested the whole presentation to be easy to grasp for making informed decisions.

Business Challenge

To get the project underway we had to address some underlying issues and the complexities in the requirement. The challenges we had to cope with were as follows -

• The client was keen to provide contextual replies to user queries without lag in response
• They also warranted the chatbot to provide bilingual support by reflecting the local sensitivities in both text and voice format

Our Solution

By carefully weighing the requirement, Outsource2india pulled in teams that were qualified to handle the client's requirement. Our solution was as follows -

• Our team of web app developers brainstormed ideas and chose the best one to create an AI-powered chatbot to respond to queries without losing traction with the context
• We deployed IBM Watson to retain context and weave responses to similar queries
• To give a human touch to the engagement, our developers worked with design teams to render a 3D character with animated movements to give an immersive feel to patients

The Result

Our implementation of the live chat app resulted in patients being educated through personalized interaction. The users provided great feedback on the app's navigability and experience. The reminder feature was a crowd favorite as it allowed setting reminders to take meds every day.

Outsource Web App Development to Outsource2india

Outsource2india has emerged as the best web application development services provider because we have 24 years of experience in a range of software development services. Our team of highly trained and certified developers can be hired on a per-project basis if not hourly. Once you reach us, our team will get in touch with you to understand your exact need. If you have a similar requirement to this client in this case study, we can render the replica or something better depending on your budget constraints and project requirement. Whatever your requirements are, however complex it may seem, we have just the solution you need.

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