With technology leveling the competitive advantage across industries, businesses are increasingly considering customer experience as their key differentiator. Since companies are now shifting their focus towards a customer-centric approach, it becomes crucial to implement strategies that manage customers throughout their journey. However, most businesses lack the expertise to master it. Hence, they partner with an experienced and skilled customer management service providing company like Outsource2india (O2I).
O2I provides superior customer management services to build successful customer management processes and procedures that add value to your customers. It knows the customer's need for consistent and superior customer experience all across the customer journey touchpoints. By leveraging digital interventions, AI/ML-driven automation, as well as Robotic Process Automation (RPA), O2I offers much more than traditional customer management solutions.
Customer Management Services We Offer
O2I is one of the leading customer management service providers offering the finest customer management services in India and abroad. Our customer management solutions include -
Multi-channel Contact Optimization
We help business enterprises effectively optimize and streamline their operations across different customer interaction channels.
Contact Centre Optimization
We offer a thorough analysis of the customer support center's operational environment to identify processes, people, and technical improvement opportunities.
Our anticipatory care assessment service helps our clients to better focus on the customer while significantly reducing costs. We provide a detailed analysis of existing call drivers, root causes, identification of pre-emptive care opportunities as well as implementation plans.
Social Media Care Assessment
We provide holistic audit assessments for our client's social media operations and customer interactions. We provide feedback and improvements to improve social media strategies as well as reputation management tactics.
At O2I, we offer personalized communication through a variety of offers, service upgrades as well as various other propositions to effectively manage your customers.
Built-in CRM System
We have an integrated CRM system in place that helps us in tracking the progress of your project and viewing real-time data.
Customer Journey Analytics
After benchmarking the customer satisfaction levels, we carefully identify the prime causes that result in either high or low customer satisfaction scores.
Comprehensive Cold Calling Reports
We provide detailed weekly/monthly calling reports at your convenience. Our comprehensive report allows you to perform gap analysis and apply business best practices to improve customer management.
We also offer a consulting service that is derived from industry thought leadership and practical experience. We house expert consultants who can make a lasting impact on your organization. We additionally offer the following customer management services -
- Customer onboarding
- Management of latest plans/data
- Workflow management
- Dispute resolutions
- Multichannel marketing
- Customer report analysis
- Risk analysis
- Data cleansing/data appending
Industries We Cater To
We at Outsource2india offer adaptable customer management services to fit the unique needs of each industry and verticals. This includes -
Other Services You Can Benefit From
Why Outsource Customer Management Services to O2I?
O2I is a leading customer management service providing company with over 24 years of experience. Top reasons to outsource customer management services to us include -
Flexible Pricing Options
You need not worry about the shortage of resources for managing customers. We provide affordable and flexible pricing options.
High-quality Customer Management
We at O2I apply the Six Sigma approach to all our processes. This ensures an increase in our team's productivity.
A Dedicated Team of Experts
Our recruitment process hires and educates only the best talent in the industry.
High Data Security
We at O2I comply with ISO and IEC 27001-2013 guidelines to ensure the security of your confidential information.
World Class Infrastructure
We house Telco-grade data centers, an uninterrupted power supply along with FM-200 fire protection systems, and many more.
Client Success Stories
O2I Developed a Feature-rich and Robust Data Analytics App for a Logistics Firm
We developed a feature-rich and secure data analysis app by integrating the superior features of the Power BI platform for a top transportation provider.Read more
O2I Designed a Sophisticated and Secure Video Editing App for a GlobalApp Distributor
An international app distributor required a secure, sophisticated, and feature-rich video editing app. We created a custom app at cost-effective prices.Read more
I want to thank you for the professional way in which you are managing the project and meeting our deadlines.CEO, Technology Company, UK More Testimonials »
Outsource Customer Management Services to Outsource2india
Being a leading customer management service provider, we provide advanced customer management services. We create a unique contact strategy that helps you to generate improved revenue for your business. The cost-effective and reliable customer management solutions provide you with actionable insights about promotions, reward points, and subscription renewals.
So, contact us now to improve your business's performance through efficient and reliable customer management services.
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Have specific requirements? Email us at:
116 Village Blvd, Suite 200,
Princeton, NJ 08540
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Programming Service Oriented
- Outsource2india Enabled a Hospital Chain in the US to Streamline Internal Communication Via a Top-notch Team App
- Outsource2india Provided Excellent Workday Support Services to a US-based Real-Estate Client
- Outsource2india Empowered a Dubai-based Client to Streamline Workflow with Outstanding SN App Integrations
- Outsource2india Developed a Ticketing Software Using ServiceNow for a US-based Firm
- Outsource2india Helped a Data Analytics Company with Power BI Solutions
- Outsource2india Provided ServiceNow Solutions to a UAE-based Logistics Firm