With technology leveling the competitive advantage across industries, businesses are increasingly considering customer experience as their key differentiator. Since companies are now shifting their focus towards a customer-centric approach, it becomes crucial to implement strategies that manage customers throughout their journey. However, most businesses lack the expertise to master it. Hence, they partner with an experienced and skilled customer management service providing company like Outsource2india (O2I).
O2I provides superior customer management services to build successful customer management processes and procedures that add value to your customers. It knows the customer's need for consistent and superior customer experience all across the customer journey touchpoints. By leveraging digital interventions, AI/ML-driven automation, as well as Robotic Process Automation (RPA), O2I offers much more than traditional customer management solutions.
O2I is one of the leading customer management service providers offering the finest customer management services in India and abroad. Our customer management solutions include -
We help business enterprises effectively optimize and streamline their operations across different customer interaction channels.
We offer a thorough analysis of the customer support center's operational environment to identify processes, people, and technical improvement opportunities.
Our anticipatory care assessment service helps our clients to better focus on the customer while significantly reducing costs. We provide a detailed analysis of existing call drivers, root causes, identification of pre-emptive care opportunities as well as implementation plans.
We provide holistic audit assessments for our client's social media operations and customer interactions. We provide feedback and improvements to improve social media strategies as well as reputation management tactics.
At O2I, we offer personalized communication through a variety of offers, service upgrades as well as various other propositions to effectively manage your customers.
We have an integrated CRM system in place that helps us in tracking the progress of your project and viewing real-time data.
After benchmarking the customer satisfaction levels, we carefully identify the prime causes that result in either high or low customer satisfaction scores.
We provide detailed weekly/monthly calling reports at your convenience. Our comprehensive report allows you to perform gap analysis and apply business best practices to improve customer management.
We also offer a consulting service that is derived from industry thought leadership and practical experience. We house expert consultants who can make a lasting impact on your organization. We additionally offer the following customer management services -
We at Outsource2india offer adaptable customer management services to fit the unique needs of each industry and verticals. This includes -
O2I is a leading customer management service providing company with over 23 years of experience. Top reasons to outsource customer management services to us include -
You need not worry about the shortage of resources for managing customers. We provide affordable and flexible pricing options.
We at O2I apply the Six Sigma approach to all our processes. This ensures an increase in our team's productivity.
Our recruitment process hires and educates only the best talent in the industry.
We at O2I comply with ISO and IEC 27001-2013 guidelines to ensure the security of your confidential information.
We house Telco-grade data centers, an uninterrupted power supply along with FM-200 fire protection systems, and many more.
We developed a feature-rich and secure data analysis app by integrating the superior features of the Power BI platform for a top transportation provider.Read more
An international app distributor required a secure, sophisticated, and feature-rich video editing app. We created a custom app at cost-effective prices.Read more
I want to thank you for the professional way in which you are managing the project and meeting our deadlines.CEO, Technology Company, UK More Testimonials »
Being a leading customer management service provider, we provide advanced customer management services. We create a unique contact strategy that helps you to generate improved revenue for your business. The cost-effective and reliable customer management solutions provide you with actionable insights about promotions, reward points, and subscription renewals.
So, contact us now to improve your business's performance through efficient and reliable customer management services.