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Customer Management Services

Outsource Customer Management Services

Enrich the customer experience with each delightful customer interaction. Avail customer management services at $15/hour and positively impact your business growth

With technology leveling the competitive advantage across industries, businesses are increasingly considering customer experience as their key differentiator. Since companies are now shifting their focus towards a customer-centric approach, it becomes crucial to implement strategies that manage customers throughout their journey. However, most businesses lack the expertise to master it. Hence, they partner with an experienced and skilled customer management service providing company like Outsource2india (O2I).

O2I provides superior customer management services to build successful customer management processes and procedures that add value to your customers. It knows the customer's need for consistent and superior customer experience all across the customer journey touchpoints. By leveraging digital interventions, AI/ML-driven automation, as well as Robotic Process Automation (RPA), O2I offers much more than traditional customer management solutions.

Customer Management Services We Offer

O2I is one of the leading customer management service providers offering the finest customer management services in India and abroad. Our customer management solutions include -

  1. Multi-channel Contact Optimization

    Multi-channel Contact Optimization

    We help business enterprises effectively optimize and streamline their operations across different customer interaction channels.

  2. Contact Centre Optimization

    Contact Centre Optimization

    We offer a thorough analysis of the customer support center's operational environment to identify processes, people, and technical improvement opportunities.

  3. Care Assessment

    Care Assessment

    Our anticipatory care assessment service helps our clients to better focus on the customer while significantly reducing costs. We provide a detailed analysis of existing call drivers, root causes, identification of pre-emptive care opportunities as well as implementation plans.

  4. Social Media Care Assessment

    Social Media Care Assessment

    We provide holistic audit assessments for our client's social media operations and customer interactions. We provide feedback and improvements to improve social media strategies as well as reputation management tactics.

  5. Custom-made Communication

    Custom-made Communication

    At O2I, we offer personalized communication through a variety of offers, service upgrades as well as various other propositions to effectively manage your customers.

  6. Built-in CRM System

    Built-in CRM System

    We have an integrated CRM system in place that helps us in tracking the progress of your project and viewing real-time data.

  7. Customer Journey Analytics

    Customer Journey Analytics

    After benchmarking the customer satisfaction levels, we carefully identify the prime causes that result in either high or low customer satisfaction scores.

  8. Comprehensive Cold Calling Reports

    Comprehensive Cold Calling Reports

    We provide detailed weekly/monthly calling reports at your convenience. Our comprehensive report allows you to perform gap analysis and apply business best practices to improve customer management.

  9. Consultations

    Consultations

    We also offer a consulting service that is derived from industry thought leadership and practical experience. We house expert consultants who can make a lasting impact on your organization. We additionally offer the following customer management services -

    • Customer onboarding
    • Management of latest plans/data
    • Workflow management
    • Dispute resolutions
    • Multichannel marketing
    • Customer report analysis
    • Risk analysis
    • Data cleansing/data appending

Industries We Cater To

We at Outsource2india offer adaptable customer management services to fit the unique needs of each industry and verticals. This includes -

Banking and FinanceBanking and Finance
HealthcareHealthcare
Entertainment and MediaEntertainment and Media
InsuranceInsurance
Travel and HospitalityTravel and Hospitality
Market ResearchMarket Research
RetailRetail
E-CommerceE-Commerce
IT and TelecommunicationsIT and Telecommunications
TransportationTransportation
ManufacturingManufacturing
LogisticsLogistics
Education and E-learningEducation

Other Services You Can Benefit From

Why Outsource Customer Management Services to O2I?

O2I is a leading customer management service providing company with over 23 years of experience. Top reasons to outsource customer management services to us include -

  • Flexible Pricing Options

    You need not worry about the shortage of resources for managing customers. We provide affordable and flexible pricing options.

  • High-quality Customer Management

    We at O2I apply the Six Sigma approach to all our processes. This ensures an increase in our team's productivity.

  • A Dedicated Team of Experts

    Our recruitment process hires and educates only the best talent in the industry.

  • High Data Security

    We at O2I comply with ISO and IEC 27001-2013 guidelines to ensure the security of your confidential information.

  • World Class Infrastructure

    We house Telco-grade data centers, an uninterrupted power supply along with FM-200 fire protection systems, and many more.

Client Success Stories

O2I Developed an Advanced Power BI-based Data Analysis App for a Leading Transportation Firm

O2I Developed a Feature-rich and Robust Data Analytics App for a Logistics Firm

We developed a feature-rich and secure data analysis app by integrating the superior features of the Power BI platform for a top transportation provider.

Read more
O2I Designed a Sophisticated and Secure Video Editing App for a GlobalApp Distributor

O2I Designed a Sophisticated and Secure Video Editing App for a GlobalApp Distributor

An international app distributor required a secure, sophisticated, and feature-rich video editing app. We created a custom app at cost-effective prices.

Read more

Testimonials

I want to thank you for the professional way in which you are managing the project and meeting our deadlines.

CEO, Technology Company, UK More Testimonials »

Outsource Customer Management Services to Outsource2india

Being a leading customer management service provider, we provide advanced customer management services. We create a unique contact strategy that helps you to generate improved revenue for your business. The cost-effective and reliable customer management solutions provide you with actionable insights about promotions, reward points, and subscription renewals.

So, contact us now to improve your business's performance through efficient and reliable customer management services.

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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